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Reviews (1)
Mar 19, 2019
Hdhomerun Prime HDHR3-CC with Comcast
4 of 4 found this helpful Awesome product. I'm not sure about other providers but Comcast seems bad about cablecard support. The first 4 cable cards I got did not work and it was not the hdhomerun. The Cablecards came from a Comcast office. After 2 bad cards I bought a second hdhomerun just to be sure. But the two new cards and the 2 hdhomeruns would not work. I got cards 5 and 6. When I put the 5th card in, it worked. The 6th did not. So I exchanged that one and the 7th worked. Good thing too because they had no more in stock they were going to have to order one.Thank goodness that one worked.
I would think Comcast should be checking their cards, but they have no cablecard devices to check them in. I'm sure Comcast has to support cablecards by law or something, because they sure don't like supporting them.
Troubleshooting help:
If you have X1 equipment with a "point of entry" filter on your house then the box will not be able to validate.
If you plug in your cablecard and you get OOB frequency and an OOB Lock and your signal strength and quality are at 100% but you get no Card Validation or Channel List. That is what happened to me on every card that was bad.
If you go to the Conditional Access menu then look at the "CON" setting it should say Yes. Even before activating the good cards with Comcast that setting said "CON:Yes" The bad cards would never say yes there even when you tried to activate them.
Goodluck excellent device once you get it connected. I use it with Plex to DVR shows. I like it so far. Took me about 2 weeks to setup as most of Comcast tier 1 agents are clueless as how to troubleshoot. I had to keep calling back till they escalated my ticket so that an actual cablecard tech would call me back. The first thing the tech asked me about was the POE filter. I didn't know so I had to wait for a ground tech to come check it out. We had an amplifier but no filter. After trying to activate the tech tried to look at the information on the cards and said she could not see all the info on the cards. One card showed more info than the other card but neither was showing everything they were supposed to. The tech said she should be able to see the info programmed into the card even when it is taken out of the system. Then she had me check that Conditional Access screen and it said "CON:NO"
So in recap if everything but card Validation and Channel list are good, then check that Conditional Access screen to see if you might have a bad card. Only for Comcast not sure about other providers.
Comcast tier 2 Cablecard techs were super friendly and helpful. Thank you Comcast for having that department.