fabtech-performancellc

All feedback (495)

• *****- Feedback left by buyer.

  Past 6 months

  Verified purchase

  As it is happening everywhere, there are major delays with the tariffs and oversee problems but these guys are awesome. They’re very communicative and really care about their customers. I will always be doing business with them in the future 

  Reply from: fabtech-performancellc- Feedback replied by seller fabtech-performancellc.- Feedback replied by seller fabtech-performancellc.

  Thank you for being the best part of Fabtech
• *****- Feedback left by buyer.

  Past 6 months

  Verified purchase

  stated it ships same day or next. it never got shipped. Waited 10 days and tried cancelling the order but they rejected it, messaged them but no response, left me no choice but to open item not received case. Finally got a response with reasoning behind the delay after 10+days. Refund was issues but that’s a given. Issue here is that Car has been down for 10+ days without the parts because of this lack of communication. Sending a $10 discount and asking not to leave negative feedback is a shame

  Reply from: fabtech-performancellc- Feedback replied by seller fabtech-performancellc.- Feedback replied by seller fabtech-performancellc.

  Over a decade of 100% feedback speaks for itself. This rare error was promptly refunded in full, and we offered a credit to make it right. Buyer blamed us for their vehicle being down—a result of poor planning on their end. Turning their own mistake into our fault, then leaving a negative, shows more about their character than ours. We’re not a mass retailer—we’re real enthusiasts. Aero Factory, we forgive you. –Fabtech
• *****- Feedback left by buyer.

  Past month

  Verified purchase

  Have not installed yet only test fitted. Very tight install. Look very nice. Customer service is great with communication. No installation instructions included. Seller recommend professional installation after the sale. Not mentioned in the ad.

  Follow-up from: *****- Feedback followed up by buyer.- Feedback followed up by buyer.

  Did finally get installed, You have to remove the factory side skirts if you have them. Then install these. They do not originally tell you this, There are no instructions You have to depend on other vendors websites to see videos on how to remove and install. Still not an exact fit but they look nice It is about a 3 hour removal and install more if you have no experience. Suggest you talk to an installer prior to purchase and get recommendations. One side came with no 3M tape had to buy it.

  
• *****- Feedback left by buyer.

  Past year

  Verified purchase

  Great customer service. They noticed a defect on the item prior to shipping and fixed the problem immediately. Communication was great too. Will purchase again.
• *****- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item received as advertised. Functionality to be determined.

  Reply from: fabtech-performancellc- Feedback replied by seller fabtech-performancellc.- Feedback replied by seller fabtech-performancellc.

  Thank you for the feedback. Glad to hear the item arrived as described. We stand behind all OEM Mercedes-Benz parts sold, including valve cover gaskets, and have had zero issues to date. Should any concerns arise, we’re always happy to assist—but silence typically means all is well. Appreciate your business and wish you all the best
• *****- Feedback left by buyer.

  More than a year ago

  Verified purchase

  I would like to personally thank Neil G and Steve M for all the help. They answered all my questions as I was buying these parts to Sweden, and they answered them super fast as well which was very nice. The parts arrived earlier than estimated and they were really well packaged. The quality of the parts is very good, they look super good, and I like that they provided a manual for installation as well. I cant wait to put all the part on the car! I really recommend this company!