The buttons on the phone are not the most intuitive, especially for an older person. First, there's no END button. The TALK button serves as both the on/off button...it can be a challenge to explain this to an older person that isn't as tech savvy. Also, the address book is not very easy to navigate (it's easy to go down the wrong menu path and not be able to get back to the address book), and the product did not come with a users manual. We were able to figure it out, but again, we're more tech savvy then an 88 year old which is who we purchased the phone for and I would think the type of customer that would be the typical user of this device. Overall, it seems like a good product; there were just a couple of disappointing pieces as I just explained. We purchased the phone because of the "hard of hearing" component, and this appears to be meeting our needs, but the phone was not designed for the elderly.