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Reviews (1)
Nov 09, 2017
Help desk call needed to install
I had previously used Quicken 2011, a no longer unsupported version, so the upgrade was not straightforward. I needed to call their help desk to accomplish it. With their help, I uninstalled the copy of Quicken 2017 I bought, installed their copy of Quicken 2013 first, migrated my existing files to that format, upgraded to their copy of Quicken 2017, migrated my (converted) files, and Voila! all was there (I hope). I still haven't tested the reason I did the upgrade to begin with, i.e. that I couldn't create a new account. Quicken 2011 assumed was a checking account (it wasn't) -- it kept giving me error messages about an inability to write checks but wouldn't accept any decreases in value. Their help desk told me to do the upgrade, without mentioning what a hassle that would be.