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j-Grab Mall

j-Grab Mall

2.0K items sold
210 followers
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About us

j-Grab.com will send the unique items from Japan for everyone around the world. We promise to support customers kindly, courtesy and promptly based on O-mo-te-na-shi mind! This store is operated as a joint venture between j-Grab Inc. and JTB Corporation to make it a sustainable export business that can respond to the various social issues that Japan is facing as the aging population and declining birthrate accelerates and the population decreases. One of the challenges of overseas e-commerce sales is that many Japanese products cannot be purchased until the buyer holds the actual product in his or her hands to smell and feel it, taste it, or, for cosmetics, try it on the skin. To overcome this challenge and for the very first time in Japan, JTB provides full cooperation to open “Showroom Store Project” in some of the JTB's overseas branches in more than 30 countries, so that overseas consumers can pick up and check products sold through cross-border EC and purchase them using QR.
Location: JapanMember since: May 29, 1998Seller: j-grabmall

Feedback ratings

Last 12 months

Positive66- positive feedback in last 12 months
Neutral5- neutral feedback in last 12 months
Negative13- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.7
Reasonable shipping cost
4.5
Shipping speed
4.3
Communication
4.5

Seller feedback (694)

  • j***j (26)- Feedback left by buyer.
    Past year
    Verified purchase
    Buyers beware! With this seller you might not receive all what you paid for. Due to the outrageously poor packaging the shipment got damaged and 25% of my purchase was lost. The shipping cost was almost as high as the price of the item, so I couldn't expect such a highly unfortunate outcome. After receiving the shipment in the described condition I contacted the seller, and all I received as a feedback was their "apologies". No one even bothered to offer any kind of compensation or a refund.
  • v***5 (4)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Quality craftsmanship on the item and delivered in original box as advertised. Good value!
  • c***a (38)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Top quality sandals from Japan. Great value and craftsmanship. Packed with care, and arrived in time! I recommend this professional seller!
  • w***e (28)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    I am here to leave a comment about my communication experience with the seller - it was very positive, unfortunately I didnt receive the item and cant tell about its quality, but I was refunded, thanks j-Grab Mall for your support.
  • i***8 (586)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Wie beschrieben und mit schneller Lieferung. Es gibt keine Fotos, weil die Packung leer ist. Einige der Stangen waren zerbrochen und dann kann man die ja nicht so zurück lassen, also sind sie aufgegessen. ;)
  • o***e (518)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Seller cancelled order without communicating first. Description showed international shipping but then cancelled the order when it was time to ship. That was disappointing.
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