3 min article

eBay for users with special access needs

We're committed to making eBay more accessible to members of all abilities. This includes those with special access needs, such as the visually and hearing impaired, as well as those with limited dexterity and cognitive disabilities.

We're committed to making eBay more accessible to members of all abilities. This includes those with special access needs, such as the visually and hearing impaired, as well as those with limited dexterity and cognitive disabilities.

We're always striving to make our site more accessible and do so in a number of ways:

  • We make links on our site descriptive and provide alternative text for images to help people using assistive technology, like screen reader software
  • We consider accessibility when we design new eBay pages or update existing pages
  • We increase the contrast between fonts and backgrounds to make pages easier to read
  • We make eBay easier to navigate without using a mouse
  • We've trained our Customer Support agents to assist users with disabilities

Using a keyboard to navigate eBay

We've designed eBay to be useful with the following keyboard commands:

  • Tab: Move to the next interactive item (link, button, input, etc)
  • Shift + Tab: Move to the previous interactive item
  • Arrow Keys (Up, Down, Left, Right): Navigate within some page component
  • Enter: Interact with items on the page

Space and Arrow keys may also be used on some page components.

Skipping repetitive navigation links

Inside the header at the top of every eBay page there are common links that make navigating eBay.com easier for all users.

The first of these is a 'Skip to main content' link that bypasses the other links and goes directly to the main content of the page. Once it receives keyboard focus it is presented visually on the page.

Tip
On the eBay Homepage, we automatically move focus into the Search field to make shopping on eBay quicker and easier. To get to the 'Skip to main content' link on the home page, you’ll need to Shift + Tab from the Search field.

Screen reader or browser combinations

Our eBay Accessibility Team advises using one of the following screen reader or browser combinations while using eBay:

  • JAWS with Internet Explorer or Chrome on Windows
  • NVDA with Firefox on Windows
  • VoiceOver with Safari on Mac OS

You'll find additional information for using these screen readers at the following links:

Tip
When we use non-standard keyboard shortcuts, we display the shortcuts on the page either directly or in a Help or Information button near the widget that needs the non-standard keyboard shortcuts.

Using a screen reader to navigate eBay

Keyboard navigation also works for members using screen readers. However, screen readers users have more ways to navigate eBay.

Landmarks and headings

Use landmarks and headings to quickly navigate an eBay page. Most eBay pages have landmarks for the following parts of the page:

  • Header
  • Main content
  • Footer (sometimes called "Content Information" by screen readers)

Keyboard shortcuts for navigating via landmarks and headings

You can use the following keyboard shortcuts to navigate:

  • JAWS: Go to next landmark (or region) – R
  • JAWS: Go to next heading – H
  • NVDA: Go to next landmark – D
  • NVDA: Go to next heading – H
  • VoiceOver: Go to next heading – control + option + command + H

You can use 'Shift' to reverse the direction of these keyboard shortcuts. For example, if 'H' goes to the next heading, then 'Shift + H' goes to the previous heading.

If you have any issues on our site, our Customer Support agents are trained to assist users with disabilities.

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