Thompson and Morgan

Seller feedback (132,800)

• w***a (1237)- Feedback left by buyer.

  Past month

  Verified purchase

  Many thanks, have not taken out the boxes yet the item arrived very well packaged and in perfect condition. It also arrived ahead of the initial scheduled date. The quality is superb and I think this represents great value for money. Excellent communication from an honest seller. I would definitely recommend this seller to anyone. Once again, many thanks.

  Reply from: thompson-morgan- Feedback replied by seller thompson-morgan.- Feedback replied by seller thompson-morgan.

  Thank you for your feedback, that is great to hear. Kind regards, Brandon
• s***s (56)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  After a second attempt item arrived perfick. Spoke to their team of staff, they were very professional unsure what the problem was with the first so sent me a second. I will highly recommend these guys, any probs just message them 10/10 very professional & will definitely buy from these guys again. Excellent customer service & carefully packaged

  Reply from: thompson-morgan- Feedback replied by seller thompson-morgan.- Feedback replied by seller thompson-morgan.

  Thank you for the lovely feedback. Kind regards, Becky

  
• 1***u (386)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I received the original plant in good time and well packaged. I contacted T&M as the plant wasn’t the quality I have previously received from them. They were brilliant at investigating my concerns and communication was spot on. The plant was replaced with a healthy vigorous plant that looks great and has already recovered from the transport. Thanks T&M customer service (Lauren) and the horticultural team for listening, recognising my concerns and keeping me a happy T&M customer.

  Reply from: thompson-morgan- Feedback replied by seller thompson-morgan.- Feedback replied by seller thompson-morgan.

  Thank you for your very kind review. I am glad this was resolved for you but am sorry for any previous disappointment caused. I will pass on your feedback to the team regarding this. Kind regards, Lauren
• o***0 (229)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seedlings arrived sturdy and healthy. Delivered on time. One of them though arrived with a broken stem and it looks like it was because it wasn’t straight and got bent after being put in the protective tray. I contacted Thompson & Morgan and after a day I got a response giving the options to either have a replacement or a refund. Because of their customer service and the quality of the plants, I will definitely order again.

  Reply from: thompson-morgan- Feedback replied by seller thompson-morgan.- Feedback replied by seller thompson-morgan.

  Thank you for your positive feedback. Kind regards, Lauren

  
• 2***8 (440)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Excellent service from T&M - part of the order was missing when first delivered, but T&M responded to my query immediately and re-sent the missing plugs which arrived quickly. The plugs were of very good quality, well packaged and have taken quickly. Thanks very much.

  Reply from: thompson-morgan- Feedback replied by seller thompson-morgan.- Feedback replied by seller thompson-morgan.

  Thank you for the lovely feedback. Kind regards, Becky
• m***e (4150)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  First delivery poor.but replacements gave me 6 plants.packed well.great transaction otherwise and communication was excellent.the rest of my order there were no problems with therefore I would recommend this seller.

  Reply from: thompson-morgan- Feedback replied by seller thompson-morgan.- Feedback replied by seller thompson-morgan.

  Thank you for your lovely feedback. This is appreciated and will be shared with the team. Kind regards, Brandon