Received the item broken the gun barrel broken of. The box was damaged probably in the postal system. I contacted the seller immediately and provided a picture as yet 11 days on still no response from the seller. I expect buy putting the truth and a poor review on here they might contacted me?
h***e (180)- Feedback left by buyer.
Past month
Verified purchase
Great condition, good price, packedwell, and exactly as shown/described! Thank you
0***p (207)- Feedback left by buyer.
Past 6 months
Verified purchase
It looks good, but the rope snapped as I tried putting it into it's stand. I wasn't looking for a refund just advising the seller, and their response was, we've never had issues before and it was checked when dispatched. Like I was lying. Great customer service, NOT
Reply from: sweet_and_personal_gifts_uk- Feedback replied by seller sweet_and_personal_gifts_uk.- Feedback replied by seller sweet_and_personal_gifts_uk.
The customer claimed he wasn't looking for a refund, yet has left us negative when he broke the item. He was saying maybe I should revise the design. I just explained that in 20 years I'd not been aware of the rope snapping after delivery. They are dispatched in boxes and checked carefully. So I won't revise the design. All of our products are tested thoroughly before going on sale. I have a feeling I would not have received a negative had I just refunded, rather than acknowledging his advice.
0***l (1434)- Feedback left by buyer.
Past 6 months
Verified purchase
Quick delivery packaged well item as described happy customer
r***g (875)- Feedback left by buyer.
Past month
Verified purchase
Speedy delivery, well packaged, thank you
r***o (826)- Feedback left by buyer.
Past year
Verified purchase
Lovely personalised tote bags for small gifts, great price, carefully packaged with prompt dispatch. Highly recommended seller