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About us
SelfiMed is a UK-based company that sells and distributes new and used medical equipment. The company sources its equipment directly from leading medical facilities in the UK, so it can guarantee that it is of the highest standard and quality. This enables SelfiMed to supply hospitals worldwide, many of which cannot afford to purchase new equipment at exorbitant prices.
SelfiMed's mission is to help hospitals, clinics, and nursing homes in Europe and worldwide obtain valuable equipment and consumables at the lowest possible cost. The company also aims to reduce waste by helping the NHS replace its equipment by buying old, no longer valuable equipment. SelfiMed believes that these devices deserve a second chance, as they can still save lives in many parts of the world.
SelfiMed's mission is to help hospitals, clinics, and nursing homes in Europe and worldwide obtain valuable equipment and consumables at the lowest possible cost. The company also aims to reduce waste by helping the NHS replace its equipment by buying old, no longer valuable equipment. SelfiMed believes that these devices deserve a second chance, as they can still save lives in many parts of the world.
Business details
Business name: SelfimedAddress: Twenty4 Self Storage, LS12 4HP Leeds, United KingdomVAT number: GB 446608184
Store policies
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Seller feedback (202)
w***9 (285)- Feedback left by buyer.
Past 6 months
Verified purchase
The seller is a legend. I ordered in the hope I would receive the goods within a short time frame. Then I tracked on Yodel who informed me the vital medical equipment would be arriving later. The seller immediately contacted Yodel and the item magically appeared. Thank you so much (I don’t know your name)
c***v (87)- Feedback left by buyer.
Past 6 months
Verified purchase
Best customer service ever. The seller helped with a shipping issue so I could get my item. It came SUPER fast, and it's exactly as described. This is exactly what I needed. Thank you.
Reply from: selfimedltd- Feedback replied by seller selfimedltd.- Feedback replied by seller selfimedltd.
Thank you
e***s (144)- Feedback left by buyer.
Past 6 months
Verified purchase
Fast shipment, but only partially and not as advertised. One half was missing due to a mistake on the seller side, which was admitted. Seller was then unfortunately not willing to ship the remaining parts, without additional cost. When given the chance to rectify this mistake, seller stopped responding. Stay clear, if there could even be a possibility, that the item you want can be split-up (by most unfortunate mistake obviously), even if explicitly declared by '&' in both title and description.
Reply from: selfimedltd- Feedback replied by seller selfimedltd.- Feedback replied by seller selfimedltd.
Dear buyer, We regret to inform you that the error did not originate from our end. It appears there was a misunderstanding on your part regarding the listing, where you assumed you were purchasing two models at the price of one. No other customers have encountered a similar misunderstanding. In an effort to resolve this issue, we extended an offer to provide the second item at no additional cost, with the condition that you cover the shipping expenses. Unfortunately, you declined this offer!
Follow-up from: e***s- Feedback followed up by buyer.- Feedback followed up by buyer.
Now you are taking back that it was an error on your end? That is wild!
You not only said, and I quote: "Because of my listing mistake, I will send you one for free but only if you can pay the shipping then", but also afterwards edited your listing and added the missing note to "Please specify the model".
This usually counts as admission of fault.
While I do understand your ask for me to cover your additional shipping costs business-wise, it goes against consumer protection rules of the EU.
_***a (1560)- Feedback left by buyer.
Past 6 months
Verified purchase
Many thanks for listing these and quick secure despatch. Highly recommended commercial eBayer.
Reply from: selfimedltd- Feedback replied by seller selfimedltd.- Feedback replied by seller selfimedltd.
Thank you very much for the support and the trust.
h***- (1)- Feedback left by buyer.
Past 6 months
Verified purchase
So I took the bed and then returned it to the seller because it was high and the patient could not get up and down from it. The seller was very nice and he was good with me and returned the money to me.
e***d (54)- Feedback left by buyer.
Past year
Verified purchase
Fantastic service. The first one was faulty, so without question or fuss, I received a replacement very quickly. I would give more than 5 stars if I could