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About us
Founded in July 2014, Beijing Roborock Technology Co., Ltd. (Roborock) specializes in the research, development, and production of products that make peoples lives more comfortable. We design our range of robot vacuums, and our cordless stick vacuum to work so effectively that people are empowered to spend more time on the things they love and less time on chores.
Roborock is headquartered in Beijing, with R&D and branch offices in Shanghai and Shenzhen where our engineers, designers, scientists, and manufacturing experts collaborate closely throughout development and testing. Our international office in Hong Kong is home to our global team and staffed with people from across the globe.
Our team comes from a number of the world’s most respected brands. We have diverse educational background and experience in different fields, including algorithm development, electronic engineering, mechanical structure design, and manufacturing.
Roborock is headquartered in Beijing, with R&D and branch offices in Shanghai and Shenzhen where our engineers, designers, scientists, and manufacturing experts collaborate closely throughout development and testing. Our international office in Hong Kong is home to our global team and staffed with people from across the globe.
Our team comes from a number of the world’s most respected brands. We have diverse educational background and experience in different fields, including algorithm development, electronic engineering, mechanical structure design, and manufacturing.
Seller feedback (2,501)
i***7 (152)- Feedback left by buyer.
Past 6 months
Verified purchase
Super fast shipping to Canada, item arrived two whole days faster than quickest estimated delivery time. The vacuum is practically brand new, I can't find any scratches or flaws on the item and it was packaged really well. Great price and communication from seller. Highly recommended eBay seller! AAA+++
m***7 (5)- Feedback left by buyer.
Past year
Verified purchase
The first Roborock S7 MaxV Ultra I received would error out "bumper stuck" I call the sellers support team and they sent a return shipping label. I shipped the S7 back for a replacement. I then ended up on their ebay site and saw they had dropped the price from 999.00 to 799.00 I emailed their support and they honored the lower price and refunded the difference. I received S7 yesterday and it operates flawlessly. I highly recommend buying a refurbished Roborock from this seller. They are great
r***n (733)- Feedback left by buyer.
Past month
Verified purchase
The robot and the dock came in new without a single mark.
However, there were multiple glitches where it randomly deleted the map and got lost, then it stopped cleaning the dust container after the cycle and randomly avoided vacuuming a part of the room. I had multiple issues but seller refused to exchange the product. I ended up returning this item.
o***t (307)- Feedback left by buyer.
Past month
Verified purchase
The refurbished unit that I received was defective, but the seller accepted the return without issue. Great seller.
w***s (345)- Feedback left by buyer.
Past 6 months
Verified purchase
When I first received the vacuum I had trouble getting it to connect to my WiFi network. I reached out to the seller who responded immediately with some things to try to resolve the issue. It turns out the vacuum doesn't do special characters like a $ that I had in my network password and changing that solved all my problems. I'm very pleased with my purchase and the company's quick response. Will definitely buy from again!
l***l (226)- Feedback left by buyer.
Past month
Verified purchase
Excellent communication! Very Fast Shipping, Item as described, Thank you!