It is simple, as an authorized reseller, we know that Kyng provides the best product for the best price! From solar portable generators, solar phone chargers, solar rechargeable lanterns, to high end fitness massager, electric longboards and skateboards, we have a passion to sell and use products that work, that we trust and that are affordable! There is a reason why we are ranked #1 in numerous product categories. What you say matters! Kyng has guarantees on all of their products and each and every one of our customers matter. We sincerely appreciate your feedback to create the best online shopping experience, and to show you we're a company that cares! Thank you for being a our customer. Please contact us at any time with any questions you may have.