peponlinesales

Seller feedback (9,614)

• y***r (83)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item exactly as described, reasonable price, well packaged, prompt shipment and delivery. Good transaction.
• r***e (185)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  This would have been a positive feedback if the seller did not reply with the following statement after I shared that they sent the wrong filters... "Please recheck the filters. The shipping staff remembers your order and are confident they shipped the correct ones." That statement gives the impression of this customer lying, or not knowing what he ordered. So I returned the filters and reordered the correct ones. Funny... the seller never apologized for not believing the buyer... me!

  Reply from: peponlinesales- Feedback replied by seller peponlinesales.- Feedback replied by seller peponlinesales.

  Nobody thought you were lying. We asked you to verify that we shipped the wrong filters so no more mistakes were made. We then asked you to return them and we immediately shipped the correct ones. No reorder necessary. All this took place in a 24 hour timeframe. I don't know what more we could do to please you. And, in fact, I personally apologized.
• r***e (7)- Feedback left by buyer.

  Past month

  Verified purchase

  i received ph solution and the bottle had leaked product. i sent seller a message. He didn't beleive me. had to send picture. he said usps wouldn't sent anything that leaked. still didn't beleive me. product had leaked before he shipped it as no staining inside shipping box. i had to send picture of bottle. he said looks like a couple of drops. he said company only fills bottle 2/3 full. i received other products later that had 2" of product. (this had 1 1/2"). he basically called me a liar

  Reply from: peponlinesales- Feedback replied by seller peponlinesales.- Feedback replied by seller peponlinesales.

  Wow!! The bottle isn't even 2" which is to say most of this statement is wrong. What we did is confirm your concern by looking at your pictures and you were right. Then we offered to send you a partial refund and you keep the product, ship a new product, or accept your return. You declined all and stopped communicating.
• 1***o (190)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item arrived as described with fast shipping and at a great price. Thanks again!
• b***e (1535)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  As Described, Shipped Quickly, Excellent Packing & Seller, Very Happy! A*****
• 3***g (814)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Great seller, packing and shipping, thanks.