Your satisfaction is our #1 goal; every product we sell is backed by the manufacturer's warranty as well as Lava/FrostyComputer's satisfaction guarantee for most products. If a product you purchase fails to meet your needs, please review the information below and return it to us within 30 days of receipt, and we will be pleased to arrange an exchange, refund, repair or replacement (if avialaibe).  We offer direct in-warranty and out-of-warranty support on MSI products.  Lifetime support/ repairs available, at a repair cost on MSI laptops, please contact us for help.  MSI tech support 24/7 hotline: 1(888)447-6564