The laptop that I purchased was listed as Open Box, which is for new items perhaps without retail packaging. Also, the listing specifically stated that the item was not used. However, when I received it, the laptop had quite a number of very noticeable scratches on the cover. I requested a return, but the seller did not respond and eBay had to step in and help. Very disappointing and poor communication.
Reply from: ipatchtech- Feedback replied by seller ipatchtech.- Feedback replied by seller ipatchtech.
I did respond and offered to replace the laptop or refund. Could you have missed the message sent on 9/16/24? We stand behind our products and will rectify if there are things we missed to check or identify before shipping.
*****- Feedback left by buyer.
Past 6 months
Verified purchase
Item is good as advertised, Fast shipping item, A recommended seller.
*****- Feedback left by buyer.
Past 6 months
Verified purchase
Product received on time and as advertised-Highly Recommended EBay Seller!!!
*****- Feedback left by buyer.
Past 6 months
Verified purchase
thanks
*****- Feedback left by buyer.
More than a year ago
Verified purchase
Thanks very much the laptop is good ,and satisfy the shipment . Thanks again for ipatchtech cooperation. -^^-
*****- Feedback left by buyer.
More than a year ago
Verified purchase
Good communication. Seller reached out quickly and we resolved all issues. Recommended