Communication isn't great with Dyson Direct, they have no idea about the eBay storefront of their business and they uploaded the wrong shipping information, and eBay wasn't able to help find my where my package was in the shipping process ...but the package arrived within the shipping window, packaged well, brand new as described, and the price was good. I'd probably shop with them directly next time, to avoid the problems between eBay and Dyson.
8***c (461)- Feedback left by buyer.
Past 6 months
Verified purchase
Packaging ended up with some bristles bent and Dyson left me hung out to dry since the part was on back order. They made me call them back and try later to get it instead of just setting it up to send to me when they had it. Poorest service
k***s (55)- Feedback left by buyer.
Past 6 months
Verified purchase
I took my time to leave feedback because I wanted to use the air wrap and see how it worked since it was refurbished. It is truly a great purchase. I called Dyson to register for warranty and it was a pleasure to speak with the customer service representative. I have a two year warranty and that makes me feel good. Also, one of the brushes did not attach well, and since it’s under warranty it was replaced and delivered to me within three days. Amazing service and great price. Highly recommended
d***s (2)- Feedback left by buyer.
Past 6 months
Verified purchase
I ordered a refurbished Dyson Airwrap from Dyson’s official eBay store on May 3. Shipping was unclear, delivery dates changed, and customer service only apologized. The product arrived dusty, despite being boxed. It was listed with a 2-year warranty but came with a 1-year limited one and no registration info. The price dropped shortly after my purchase, but they refused a refund. Still no response about the warranty issue. I don’t recommend this store to anyone.
r***_ (151)- Feedback left by buyer.
Past month
Verified purchase
Fantastic seller! Item exactly as described, packaged securely, and shipped quickly. Great communication and overall a smooth, easy transaction. Highly recommend and would happily buy from again!
7***1 (122)- Feedback left by buyer.
Past month
Verified purchase
Fast shipping, well packaged, great price, good description. Would recommend this seller.