I paid $211 for a Danze faucet listed as "new". Seller shipped faucet in its original box that had clearly been opened and taped shut long ago with a gash that had mildew around the edges. Seller blamed the post office - LOL. I hired a plumber to install it and discovered the "new" faucet makes a weird intermittent thumping sound when you turn on both hot and cold levers. I contacted Danze and the technician confirmed that something isn't right with the faucet. Have video proof, but can't upload
Reply from: pinch-a-penny*- Feedback replied by seller pinch-a-penny*.- Feedback replied by seller pinch-a-penny*.
Buyer haggled relentlessly, then found any excuse they could to get the item for free. We were not told about any issues with the faucet, only the box, and never received a video. The item is under Danze warranty. We absolutely will not refund for a gash in a box that is just going to be thrown away. Glad they posted this. Do not purchase from us if you are looking to scam us; we will not refund for frivolous cosmetic issues with a box.
t***n (56)- Feedback left by buyer.
Past 6 months
Verified purchase
Received ahead of promised delivery date, in excellent order, as pictured. As a customer, I'm delighted. (Thank you for the communications when I asked about the items prior to purchase). Thank you so so much for having made these available. (I need them to install my new faucet for our kitchen sink). Thank you again. God[Bible] Bless you much. tonydc\.
p***h (138)- Feedback left by buyer.
Past month
Verified purchase
I picked the wrong kit for my Delta Trim Kit. The kit was a very good value fore the money. I did not check the notes on not being able to return. This was my fault. This vendor got back with me and explained the no return policy. I am happy with their response time and explanation. I will buy from them again but will do my homework before i purchase.
o***d (1729)- Feedback left by buyer.
Past 6 months
Verified purchase
Easy transaction; when package arrived only one handle was in box; seller shipped the other one within a day. That is service!
Recommended seller.
i***r (96)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent company service. Item exactly as described and arrived in excellent shape. Fast shipping.
n***a (136)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent communication and shipping for this very difficult part to find. I will likely order any future faucets from this seller.