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About us
We are a MOONCOOL brand tricycle specialty store, selling MOONCOOL's various 16-27.5 inch tricycles. Whether it's for boys or girls, children, adults, or the elderly, there is always a bike that suits you. We have a professional technical team who can answer your installation and maintenance questions at any time. We not only focus on selling products, but also pay more attention to after-sales service. We offer free returns and exchanges within one month of receiving the goods. Within a year, free replacement parts, high-definition installation videos, and detailed graphic instructions are included. If you have any questions, please feel free to contact us. We will reply to you within 24 hours on weekdays.
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Seller feedback (265)
0***i (45)- Feedback left by buyer.
Past year
Verified purchase
I had a problem returning this trike - seller DID NO want it back even though it was available fot return in description of thie item. I filed complaint with E-Bay and it was successfully resulved in my faivor. I am veery happy with the customer service for being vey hepfull to customer support - excellent. Thank you
q***5 (0)- Feedback left by buyer.
Past year
Verified purchase
Best available price, exceptional customer service,  quality exceeds the add.  solid, and professional experience start to finish.I ordered a single 9x12, quicker than they could update their add to “reflect out of stock”.How many immediately contacted and made aware of the situation. I was offered a full refund or a discount on two of the 5 x 8 units. Smooth sailing, no problems. One satisfied customer here.
m***m (274)- Feedback left by buyer.
Past 6 months
Verified purchase
As described, fast delivery.
t***u (476)- Feedback left by buyer.
Past 6 months
Verified purchase
We had an issue with receiving the second item; they rushed it and we received it just on time for our trip.
r***n (441)- Feedback left by buyer.
Past 6 months
Verified purchase
They are liars and tried to cover up their mistake by saying I cancelled the order which I did not
In addition they said that my money had been refunded and it has not(I just checked). ebay if you were complicit in this you should be ASHAMED
Reply from: beautylady201617- Feedback replied by seller beautylady201617.- Feedback replied by seller beautylady201617.
Hello, Sorry for any inconvenience caused to you. Our system has malfunctioned and the listing has automatically been discounted by 50%, which is too much loss for us. In order to avoid occupying your funds, we have cancelled your order and issued a full refund. The refund will back to your original purchase method within 49 hours. We have also taken down the listing with a bug. Sorry again for what happened to you. Regards,
r***o (501)- Feedback left by buyer.
Past 6 months
Verified purchase
Good product. Fast shipping