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About us
Mattress Express is a privately owned enterprise headquartered in Buffalo, NY. We source our merchandise from e-commerce and big-box retailers. Merchandise generally includes excess inventory, damaged packaging and/or returns. We may also offer products sourced as liquidations from other distributors.
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Seller feedback (660)
- *****- Feedback left by buyer.More than a year agoVerified purchaseoutstanding. fast delivery. but the delivery person damaged the package and lost a part. I messaged the seller and they IMMEDIATELY tried to get me a replacement but was out of stock so they gave me a FULL refund same day. I would definitely do business with them again. simply for the way they handled everything in a very fast way.
- *****- Feedback left by buyer.More than a year agoVerified purchaseBeyond thrilled with this purchase! It was sold as a damaged/open package (at a great discount), and was a bit nervous to buy. The seller quickly answered my questions and assured me that if there was a problem they’d make it right. Item arrived in less time than was anticipated. He had put more cardboard around the old because the box was a mess! Inside the contents were PERFECT!!! Got it all put together and up and running. THANKS!!!!!
- *****- Feedback left by buyer.More than a year agoVerified purchaseHad an issue when the product arrived. I was very upset and I reached out to them through eBay, and Alexa contacted me by phone and was very understanding and helpful at resolving the problem. This is a great company to do business with because they stand behind what they sell. Once again thanks to Alexa. If it wasn't for her professionalism, I would have been leaving a different feedback remark. Their customer service is outstanding. Tim
- *****- Feedback left by buyer.More than a year agoVerified purchaseThe original packaging was destroyed. However, they repaired it and then repackaged it for shipping…a superb job. The actual piece was better than the description as I couldn’t find a scuff or a scratch on it anywhere. Even if I would have no big deal it’s a plow. I am completely satisfied and it shipped lightning fast. Thanks for a great purchase and a heck of a deal. A+++
- *****- Feedback left by buyer.More than a year agoVerified purchaseGreat communication!! Recommended seller.
- *****- Feedback left by buyer.More than a year agoVerified purchaseThis is a awesome seller, one of the wheels came broken off so to delivery and the seller was nice enough to return some of my money. A++ for communicating and also came on time.