One of the nicest things about this USB modem is that it is fully supported by today's Windows operating systems: including Windows 10 in 64-bit. It may not be this way straight when you plug it in, but the provided CD (or online downloads) will quickly boost the device to full capability. It makes solid voicemail recordings and provides full Caller ID capability when paired with appropriate TAPI software. Checking it in a Linux system reveals the modem runs a Lucent/Agere/LSI SV92P chipset. This is a software-based modem so getting it to run in a Linux environment involves some hoop-jumping (it is NOT plug-and-play in a standard Linux environment; this also means it's not well suited for Raspberry Pis and similar setups) and doesn't lend to ease of use there.
Verified purchase: Yes | Condition: New
My Win 10 tower still ib shop,tech had to order replacement,he talkrd with Hiro support and said issue with drivers. Still waiting for repair.
Verified purchase: Yes | Condition: New
I am first to admit I am computer challenged, and the instructions that came with this unit left a lot to be desired but in the end it worked with Windows 10. I don't know why or how but I can send a fax and I have no idea how I get to receive a fax but perhaps with additional research or dumb luck I will be able to use the device to its fullest.
Verified purchase: Yes | Condition: New
Great product and excellent technical support. I had an issue that turned out to be that Windows 10 loaded an incorrect driver by default. I loaded the Hiro driver off of the supplied disk and it started working fine. There customer support went out of their way to help with the problem
Verified purchase: Yes | Condition: New
Apparently something (Windows 10 ?) changed and my previous USB modem quit detecting the dial tone when sending outgoing FAXes. The HiRO just plugged right in and was ready to go. Thought I'd at least have to set up with software but apparently no. I put HiRO disc in and saw no prompts, It began detecting dial tone immediately.
Verified purchase: Yes | Condition: New
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