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vet disappointed wasn't told this was an old model and we don't have the serial port on my computer to run it we are trying to get a card for it to be able to run it, I do think we should have been told it was a 2012 model the one i have is a 2016
Verified purchase: Yes | Condition: Pre-owned
I purchased the product based upon the reputation of HP. I understood that the scanner was a reconditioned scanner and that it was of an older design where now scanners are part of multifunction machines, scanners, printers and fax machines. One of the main reasons for purchasing this model was that the software and drivers were to be included on a c/d disk. The disk was not included in the box. I have had to down load the drivers from the internet. Unfortunately, the drivers and software will not download to allow the machine to function at this time. I may have to purchase the software on a c/d separately from HP. In all, I am quite disappointed in this purchase.
I never got it to integrate with my PC. First it did not have the standard USB port but rather a 9 pin socket similar to a RS-232 serial port. I bought a converter and installed it but the PC never saw the unit. I finally deposited it in the dust bin.
Verified purchase: Yes | Condition: Pre-owned
Thought I had a lemon, and then I had our company IT person take a look at it make changes to the settings (things I didn't have a clue about, it is more to setting it up than I know) but when he was done I have perfect scans that show a signature clear and the typing. Love it because it scans so many pages and I have a lot of large documents daily. WOuld definitely recommend purchasing
Jams every other page. Had an expert try to correct....I will dump this ....not worth the time trying any longer . One star for quick delivery
Verified purchase: Yes | Condition: Pre-owned
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