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Inside the Magic Kingdom : Seven Keys to Disney's Success by Thomas K. Connellan (1997, Hardcover)
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Author: TOM CONNELLAN. We hope to hear from you! Type: ISBN.
This is a book that EVERY business owner and EVERY business manager should read cover to cover! And follow it!! Disney does customer service RIGHT! Good lessons to learn! Quick, easy read, great information!
I give this book to all of my employees! Excellent read about customer service! Alliance Audio Visual... One Word... Service! www.allianceav.com
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