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The device itself is perfectly usable. The bundled ArcSoft ShowBiz capture software is easy to use, although for some reason the capture codec quality is limited to MPEG-2 at the original source resolution only (no upscaling) and the program does not indicate in any way if it cannot access the capture device due to Windows 10 app permissions for camera access, which could've spared me nearly an hour of troubleshooting. Thus, it's worth mentioning that if ShowBiz does not list any capture devices and the Refresh button does nothing, one should check in Windows 10's settings whether global camera permissions are set to allow - because if it's not, the software is not going to detect the device even if it's plugged in and installed properly.
Verified purchase: Yes | Condition: New
Had a lot of trouble getting the product to work. After several attempts to install on the PC I wanted to use for video transfers and several emails to the tech help, I finally had to install it on another PC, where it worked okay. Instructions in the accompanying user manual did not match what the install disk had on it, so if you aren't tech savvy, this could be a major problem. When transferring a home made video to my PC, I have to stop and start many times, because the program thinks the video I'm transferring is protected, but it is not. The software could use a lot of help.
Verified purchase: Yes | Condition: New
The converter seems well made, install went great no troubles. When I tried to convert a tape onto the computer it would not work, error showed copyright. It was home movies on a tape. I'm not a computer dude. Found a YouTube video on how to disable the part of software for this. Worked fine after following directions. Has worked very well since. Worth the price, but I feel the manufacturers would anticipate this and correct it for the consumer
Verified purchase: Yes | Condition: New
This device worked very well. It is important to LOAD THE DRIVER before you plug in the device. Windows or Mac may load a default driver and it may not work. I used Windows 10 and it worked flawlessly. The software is a bit bare-bones but it captured, deleted parts, put transitions in and burned DVD with chapters. If you need to change contrast or zoom, the software will not do that but it will capture and create many video file formats so you can use software on the files, both Apple and Windows.
Verified purchase: Yes | Condition: New
Manual had some gaps on installation, but got it done. Made transfer to computer ok, but software kept rejecting clean disks. May not be that compatible with windows 10 home and when I asked arcsoft for technical support, was told that "this program is no longer being maintained or updated. Therefore, we have removed it from our official website"
Verified purchase: Yes | Condition: New
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