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Business and Professional Communication : KEYS for Workplace Excellence by Shawn T. Wahl, Cram101 Textbook Reviews Staff and Kelly M. Quintanilla (2010, Trade Paperback)
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Business and Professional Communication by Kelly M. Quintanilla.
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About this product
Product Identifiers
PublisherSAGE Publications, Incorporated
ISBN-101412964725
ISBN-139781412964722
eBay Product ID (ePID)84527734
Product Key Features
Number of Pages376 Pages
Publication NameBusiness and Professional Communication : Keys for Workplace Excellence
LanguageEnglish
SubjectBusiness Communication / General, Communication Studies
Publication Year2010
TypeTextbook
Subject AreaLanguage Arts & Disciplines, Business & Economics
AuthorShawn T. Wahl, Cram101 Textbook Reviews Staff, Kelly M. Quintanilla
FormatTrade Paperback
Dimensions
Item Height0.8 in
Item Weight31.1 Oz
Item Length10 in
Item Width8 in
Additional Product Features
Intended AudienceCollege Audience
LCCN2010-016549
Dewey Edition23
ReviewsThe KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to students' workplace communication needs. , eoe The writing style is very accessible. The chapter on technology makes this book different from the ones Ie(tm)ve used, and the chapter on work-life balance is compelling, interesting, and important.e, eoeThe KEYS process is clear and very appropriate. The use of this text will be a great shift from business writing to include a more humanistic and personal approach to the area of business communication.e, 'eoeThe book is written at a student'e(tm)s level, not for a group of scholars discussing communication skills. 'e¦ The advantages of the book are the readability, the wide range of subject areas included, and the case studies. The case studies are some of the best I have seen.'e�, 'œThe KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to students' workplace communication needs.'� , S The KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to students " workplace communication needs., The writing style is very accessible. The chapter on technology makes this book different from the ones I've used, and the chapter on work-life balance is compelling, interesting, and important., 'eoeThe KEYS process is clear and very appropriate. The use of this text will be a great shift from business writing to include a more humanistic and personal approach to the area of business communication.'e�, eoeThis book is a breath of fresh air in the marketplace. The concepts covered are excellent, the writing is user-friendly, and the student and instructor can find a common enjoyment of the overall presentation.e, The KEYS process is clear and very appropriate. The use of this text will be a great shift from business writing to include a more humanistic and personal approach to the area of business communication., 'œThe KEYS process is clear and very appropriate. The use of this text will be a great shift from business writing to include a more humanistic and personal approach to the area of business communication.'�, 'œThe most impressive aspect of the book is the way the organization reflects the sequence of experiences the typical college graduate is likely to experience when entering the workforce: transition from school to work, from entry level jobs to more responsibility, from team member to leader, and even how to achieve a work-life balance.'�, SThe KEYS process is clear and very appropriate. The use of this text will be a great shift from business writing to include a more humanistic and personal approach to the area of business communication., The book is written at a student's level, not for a group of scholars discussing communication skills. ... The advantages of the book are the readability, the wide range of subject areas included, and the case studies. The case studies are some of the best I have seen., 'œThe writing style is very accessible. The chapter on technology makes this book different from the ones I've used, and the chapter on work-life balance is compelling, interesting, and important.'�, eoe The KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to studentse(tm) workplace communication needs.e, This book is a breath of fresh air in the marketplace. The concepts covered are excellent, the writing is user-friendly, and the student and instructor can find a common enjoyment of the overall presentation., SThe most impressive aspect of the book is the way the organization reflects the sequence of experiences the typical college graduate is likely to experience when entering the workforce: transition from school to work, from entry level jobs to more responsibility, from team member to leader, and even how to achieve a work-life balance., The main advantage [of Quintanilla/Wahl] is the accessibility of the writing and the use of humor. I think it caters more to the student than other texts. There were parts I really enjoyed reading and I think students will too. Chapter 10: Balancing Work and Life through Communication is an important chapter and one that should resonate with the Millennial generation., SThe book is written at a student "s level, not for a group of scholars discussing communication skills. The advantages of the book are the readability, the wide range of subject areas included, and the case studies. The case studies are some of the best I have seen., " The KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to students' workplace communication needs." , eoeThe book is written at a studente(tm)s level, not for a group of scholars discussing communication skills. e The advantages of the book are the readability, the wide range of subject areas included, and the case studies. The case studies are some of the best I have seen.e, eoeThe main advantage [of Quintanilla/Wahl] is the accessibility of the writing and the use of humor. I think it caters more to the student than other texts. There were parts I really enjoyed reading and I think students will too. Chapter 10: Balancing Work and Life through Communication is an important chapter and one that should resonate with the Millennial generation.e, The most impressive aspect of the book is the way the organization reflects the sequence of experiences the typical college graduate is likely to experience when entering the workforce: transition from school to work, from entry level jobs to more responsibility, from team member to leader, and even how to achieve a work-life balance., 'œThe main advantage [of Quintanilla/Wahl] is the accessibility of the writing and the use of humor. I think it caters more to the student than other texts. There were parts I really enjoyed reading and I think students will too. Chapter 10: Balancing Work and Life through Communication is an important chapter and one that should resonate with the Millennial generation.'�, 'eoeThis book is a breath of fresh air in the marketplace. The concepts covered are excellent, the writing is user-friendly, and the student and instructor can find a common enjoyment of the overall presentation.'e�, 'eoeThe most impressive aspect of the book is the way the organization reflects the sequence of experiences the typical college graduate is likely to experience when entering the workforce: transition from school to work, from entry level jobs to more responsibility, from team member to leader, and even how to achieve a work-life balance.'e�, The KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to students' workplace communication needs., The book is written at a student's level, not for a group of scholars discussing communication skills. … The advantages of the book are the readability, the wide range of subject areas included, and the case studies. The case studies are some of the best I have seen., S The writing style is very accessible. The chapter on technology makes this book different from the ones I "ve used, and the chapter on work-life balance is compelling, interesting, and important., SThis book is a breath of fresh air in the marketplace. The concepts covered are excellent, the writing is user-friendly, and the student and instructor can find a common enjoyment of the overall presentation., 'eoe The writing style is very accessible. The chapter on technology makes this book different from the ones I'e(tm)ve used, and the chapter on work-life balance is compelling, interesting, and important.'e�, 'eoe The KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to students'e(tm) workplace communication needs.'e� , 'eoeThe main advantage [of Quintanilla/Wahl] is the accessibility of the writing and the use of humor. I think it caters more to the student than other texts. There were parts I really enjoyed reading and I think students will too. Chapter 10: Balancing Work and Life through Communication is an important chapter and one that should resonate with the Millennial generation.'e�, 'œThis book is a breath of fresh air in the marketplace. The concepts covered are excellent, the writing is user-friendly, and the student and instructor can find a common enjoyment of the overall presentation.'�, The writing style is very accessible. The chapter on technology makes this book different from the ones I've used, and the chapter on work-life balance is compelling, interesting, and important., 'œThe book is written at a student's level, not for a group of scholars discussing communication skills. '¦ The advantages of the book are the readability, the wide range of subject areas included, and the case studies. The case studies are some of the best I have seen.'�, eoeThe most impressive aspect of the book is the way the organization reflects the sequence of experiences the typical college graduate is likely to experience when entering the workforce: transition from school to work, from entry level jobs to more responsibility, from team member to leader, and even how to achieve a work-life balance.e, SThe main advantage [of Quintanilla/Wahl] is the accessibility of the writing and the use of humor. I think it caters more to the student than other texts. There were parts I really enjoyed reading and I think students will too. Chapter 10: Balancing Work and Life through Communication is an important chapter and one that should resonate with the Millennial generation.
IllustratedYes
Dewey Decimal658.4/5
Table Of ContentPreface Our Organizing Feature: KEYS for Workplace Excellence Overview of the Book: Entering, Developing, Excelling, Presenting, and Surviving in the WorkplaceAcknowledgments1. Business and Professional Excellence in the Workplace Business and Professional Excellence in Context KEYS for Workplace Excellence Defining Communication The Importance of Communication Communication: A Complex Process Principles of Communication Communication Apprehension Communication Ethics Summary Discussion Questions Terms to RememberI. ENTERING THE WORKPLACE2. Landing The Job The Job-Seeking Process Stage One: Exploring Stage Two: Researching Stage Three: Applying Stage Four: Interviewing Stage Five: Following Up Stage Six: Accepting Keys to Excellence in the Job-Seeking Process Discussion Questions Terms to Remember3. Getting to Know Your Diverse Workplace Learning Your Workplace Culture Assimilating College Students Diversity in Your Workplace: Some Important Concepts Examples of Diversity In Professional Contexts Keys to Excellence in Getting to Know the Diverse Workplace Discussion Questions Terms to RememberII. DEVELOPING IN THE WORKPLACE4. Building Relationships Through Interpersonal Communication The Importance of Layers and Listening Exploring Relationships Types at Work The Line Between Professional and Personal Professional Etiquette Keys to Excellence in Interpersonal Communication Discussion Questions Terms to Remember5. Strengthening Connections With Team Communication How Do Groups Differ from Teams? The Role of Communication in Team Building Sharing Leadership Problem Solving Cultivating Innovative Thinking Conflict Keys to Excellence in Team Communication Discussion Questions Terms to RememberIII: EXCELLING IN THE WORKPLACE6. Communicating Excellence With Technology Communication and Technology: Tools for Professionals Maintaining Professional Excellence Online Drawbacks of Technology Keys to Excellence With Communication and Technology Discussion Questions Terms to Remember7. Writing With Professional Excellence The Importance of Written Communication Types of Written Communication Keys to Excellence in Written Communication Discussion Questions Terms to Remember8. Leading With Professional Excellence What Is Leadership? Utilizing Power Improving Communication With Leadership Theories Hiring the Right Team Following Up and Following Through Communicating About Your Team Dealing With Difficult People Giving Feedback Managing Your Public Image Keys to Excellence in Leadership Discussion Questions Terms to RememberIV. PRESENTING IN THE WORKPLACE9. Informing and Persuading With Professional Excellence The Importance of Presenting With Professional Excellence Identifying Presentation Opportunities and Purposes Speaking to Inform Speaking to Persuade Keys to Excellence in Professional Presentations Discussion Questions Terms to Remember10. Designing a Speech With Professional Excellence Analyzing the Audience Analyzing the Context Researching Organizing Your Presentation Introductions Conclusions Language Keys to Excellence in Professional Presentations Discussion Questions Terms to Remember11. Delivering a Speech With Professional Excellence Delivering the Presentation With Professional Excellence Supporting Aids: Adding Some Bling Practice Makes Perfect Team Presentations Keys to Excellence in Professional Presentations Discussion Questions Terms to RememberV. SURVIVING THE THE WORKPLACE12. Balancing Work and Life Through Communication The Importance of Work-Life Balance Triggers to Imbalance Strategies for Balance Keys to Excellence With Work-Life Balance Discussion Questions Terms to RememberEpilogueReferencesIndexPhoto CreditsAbout the Authors
SynopsisUnlocking the KEYS to excellence in business and professional communication!To demonstrate excellence as professionals, students must first develop excellence as communicators. This text presents an exciting new approach to teaching the core concepts and techniques of business and professional communication, and is organized by the sequence of experiences readers will face as they transition from student to professional, and from interviewee to team member to leader. Unique to this text is coverage of some of the challenges of todays workplace, such as the negative impacts of technology, and achieving work-life balance., The KEYS to Workplace Excellence is an organizing theme and a self-assessment tool used in this innovative new text to teach the core concepts and techniques students will need to communicate successfully in professional life. Starting from the premise that to demonstrate excellence as professionals, students must first develop excellence as communicators, the book is organized by the sequence of experiences readers will face as they transition from student to professional, from entry level jobs to more responsibility, and from team member to leader. Unique to this text is coverage of some of the challenges of todays workplace such as the negative impacts of technology, and achieving work-life balance., This text not only discusses some of the greatest challenges students will face in todays modern workplace but it also provides students with communication strategies they can utilize to work toward a solution.
LC Classification NumberHF5718.Q56 2011
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