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Raving Fans : A Revolutionary Approach to Customer Service by Sheldon Bowles and Ken Blanchard (1993, Hardcover)
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"Raving Fans: A Revolutionary Approach to Customer Service" is a book written by Sheldon Bowles and Ken Blanchard that offers a unique perspective on customer relations, organizational behavior, and management. Published by HarperCollins in 1993, this hardcover book presents a fresh approach to improving customer service through its 160 pages of valuable insights and practical tips. With a focus on business and economics, this book is a valuable resource for anyone looking to enhance their organizational practices and build stronger relationships with customers.
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About this product
Product Identifiers
PublisherHarperCollins
ISBN-100688123163
ISBN-139780688123161
eBay Product ID (ePID)598990
Product Key Features
Book TitleRaving Fans : a Revolutionary Approach to Customer Service
Number of Pages160 Pages
LanguageEnglish
Publication Year1993
TopicOrganizational Behavior, Customer Relations, Management
GenreBusiness & Economics
AuthorSheldon Bowles, Ken Blanchard
FormatHardcover
Dimensions
Item Height0.7 in
Item Weight9.1 Oz
Item Length8.2 in
Item Width5.5 in
Additional Product Features
Intended AudienceTrade
LCCN92-030255
Dewey Edition21
Dewey Decimal658.8/12
SynopsisWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results., "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
LC Classification NumberHF5415.5.B528 1993
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Ratings and Reviews
Most relevant reviews
- Nov 26, 2019
Good is not good enough. If your customers are not Raving Fans you are in trouble.
This is a book you should read every year or two!Verified purchase: YesCondition: Pre-owned
- May 24, 2017
Best business sales read
Have loved this book for years. Happy to finally have my own copy!Verified purchase: YesCondition: Pre-owned
- May 13, 2024
Item as promised would buy from again. Thanks
Item as promised would buy from again. ThanksVerified purchase: YesCondition: Pre-owned
- Sep 17, 2024
Well it is a book and I haven't had time...
Well it is a book and I haven't had time to read it yet but it was in good shape with a dust cover.Verified purchase: YesCondition: Pre-owned
- Aug 17, 2020
Must read
Great ideas delivered in an entertaining and funny way.Verified purchase: YesCondition: Pre-owned
- May 23, 2018
Great book
Read it todayVerified purchase: YesCondition: Pre-owned
- Jun 01, 2021
Raving Fan
Brand new as advertisedVerified purchase: YesCondition: New
- Jun 05, 2024
Just as ordered
Just as orderedVerified purchase: YesCondition: Pre-owned
- Feb 10, 2021
Great title!
Awesome!Verified purchase: YesCondition: Pre-owned
- May 25, 2024
Exactly what I wanted
Exactly what I wantedVerified purchase: YesCondition: Pre-owned
