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Award Winning Customer Service : 101 Ways to Guarantee Great Performance by Renee Evenson (2023, Perfect)
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Award Winning Customer Service: 101 Ways to Guarantee Great Performance Used Book in Good Condition
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About this product
Product Identifiers
PublisherAmacom
ISBN-100814474543
ISBN-139780814474549
eBay Product ID (ePID)57270650
Product Key Features
Book TitleAward Winning Customer Service : 101 Ways to Guarantee Great Performance
Number of Pages256 Pages
LanguageEnglish
TopicHuman Resources & Personnel Management, Customer Relations, General, Management
Publication Year2023
GenreBusiness & Economics
AuthorRenee Evenson
FormatPerfect
Dimensions
Item Height0.6 in
Item Weight9.9 Oz
Item Length9 in
Item Width6 in
Additional Product Features
Intended AudienceTrade
LCCN2007-008289
Reviews"Packed to the brim with quick tips, tools, and advice for problem-solving…offers instant answers on important topics." CRM magazine, "...the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book's user-friendly format also makes it stand above other customer service reference books…Evenson peppers the book with quotes from actors to inspire performance, but it's her plan that will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine, "Packed to the brim with quick tips, tools, and advice for problem-solving…offers instant answers on important topics." CRM: CUSTOMER RELATIONSHIP MANAGEMENT, "...her plan will really get you and your team to perform. Four Stars -- Instant Classic"-- New Jersey CPA Magazine, "Packed to the brim with quick tips, tools, and advice for problem-solving...offers instant answers on important topics." - CRM magazine, &"Packed to the brim with quick tips, tools, and advice for problem-solving...offers instant answers on important topics.&" CRM: CUSTOMER RELATIONSHIP MANAGEMENT, "...her plan will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine
SynopsisOffers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.\ Award-Winning Customer Service is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued., Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back, Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
LC Classification NumberHF5415.5.E885 2007
