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Customers the Day after Tomorrow : How to Attract Customers in a World of AI, Bots and Automation by Steven Van Belleghem (2018, Trade Paperback)
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Customers the Day After Tomorrow : How to attract customers in a world of Al, bots and automation, Hardcover by Van Belleghem, Steven, ISBN 9401445214, ISBN-13 9789401445214, Brand New, Free shipping in the US
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About this product
Product Identifiers
PublisherLannoo N. V., Uitgeverij
ISBN-109401445214
ISBN-139789401445214
eBay Product ID (ePID)236992387
Product Key Features
Book TitleCustomers the Day after Tomorrow : How to Attract Customers in a World of Ai, Bots and Automation
Number of Pages240 Pages
LanguageEnglish
TopicMarketing / General, Customer Relations, Consumer Behavior
Publication Year2018
IllustratorYes
GenreBusiness & Economics
AuthorSteven Van Belleghem
FormatTrade Paperback
Dimensions
Item Height0.9 in
Item Weight29.5 Oz
Item Length0.3 in
Item Width0.4 in
Additional Product Features
Intended AudienceTrade
Dewey Edition23
Dewey Decimal658.812
SynopsisPhase 3 of digitalization has started. A phase of artificial intelligence has revolutionized the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatization the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google Website: stevenvanbelleghem.com Youtube: StevenVanBelleghem/videos Twitter: @StevenVBe, -Based on research in more than 300 innovative companies, the visionary insights of bestselling author Steven Van Belleghem provide an answer on how to be customer-oriented in a world of automatization and digitalization -With a chapter by expert Peter Hinssen Phase 3 of digitalization has started. A phase of artificial intelligence has revolutionized the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatization the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google Website: stevenvanbelleghem.com Youtube: StevenVanBelleghem/videos Twitter: @StevenVBe, *Based on research in more than 300 innovative companies, the visionary insights of bestselling author Steven Van Belleghem provide an answer on how to be customer-oriented in a world of automatization and digitalization*With a chapter by expert Peter HinssenPhase 3 of digitalization has started. A phase of artificial intelligence has revolutionized the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatization the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, GoogleWebsite: stevenvanbelleghem.com Youtube: StevenVanBelleghem/videos Twitter: @StevenVBe
LC Classification NumberHF5415.5
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