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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George and Michael L. George Sr. (2003, Hardcover)
Better World Books West (357297)
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About this product
Product Identifiers
PublisherMcgraw-Hill Education
ISBN-100071418210
ISBN-139780071418218
eBay Product ID (ePID)2367332
Product Key Features
Number of Pages400 Pages
Publication NameLean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
LanguageEnglish
SubjectTraining, Industries / Service, Quality Control
Publication Year2003
TypeTextbook
Subject AreaBusiness & Economics
AuthorMichael L. George, Michael L. George Sr.
FormatHardcover
Dimensions
Item Height1.1 in
Item Weight24.9 Oz
Item Length9.2 in
Item Width6.4 in
Additional Product Features
Intended AudienceScholarly & Professional
LCCN2003-273337
IllustratedYes
SynopsisLean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process., Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
LC Classification NumberTS156
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- Sep 30, 2016
good deal
really good deal. thanks,Verified purchase: YesCondition: Pre-owned
