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Call Center Handbook : The Complete Guide to Starting, Running and Improving Your Call Center by Keith Dawson (1999, Trade Paperback)
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About this product
Product Identifiers
PublisherCMP Books
ISBN-101578200474
ISBN-139781578200474
eBay Product ID (ePID)211966
Product Key Features
Number of Pages325 Pages
Publication NameCall Center Handbook : the Complete Guide to Starting, Running and Improving Your Call Center
LanguageEnglish
SubjectManagement Information Systems, Customer Relations
Publication Year1999
TypeTextbook
Subject AreaComputers, Business & Economics
AuthorKeith Dawson
FormatTrade Paperback
Dimensions
Item Height0.9 in
Item Weight18.8 Oz
Item Length9 in
Item Width6 in
Additional Product Features
Edition Number3
TitleLeadingThe
Dewey Edition22
IllustratedYes
Dewey Decimal338.4738464068
SynopsisThis is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.
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