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THE QUALITY IS VERY GOOD I DO FIND IT STARTS TO DRIP IN TIME BUT IT IS IN USE 24/7 WHICH IN CONSIDERATION THATS NOT BAD AT ALL ,I DID WONDER IF THE RUBBER SLEEVE INSIDE IS REPLACEABLE .
Verified purchase: Yes | Condition: New
This item was assembled at the factory with a fault, the person assembling it should have rejected the tap unit at that stage, but no they let it go through. Swan this is unforgivable, your quality inspection is lacking. The replacement unit was fine and works as it should. The supplier 4indoors were very good, they sent a return sticker and following the return of the faulty Tea Urn sent out a replacement quickly. It was not there fault that a Swan worker had let it through. I recommend the supplier but be sure to check out any Swan products that you buy.
Verified purchase: Yes | Condition: New
As above but didn't fit my older model of tea urn. Thread too small. Returned for refund, no problem. I recommend that product descriptions ALWAYS include accurate measurements of parts that fit together. This could save a lot of time & the expense of returning good quality items that are still useless.....
Verified purchase: Yes | Condition: New
Verified purchase: Yes | Condition: New
This is a well made item with everything supplied for an easy replacement job, without the worry of something being missing, and require further purchase, a washer for instance, no such problem here.
Verified purchase: Yes | Condition: New