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Moderator's Survival Guide : Handling Common, Tricky, and Sticky Situations in User Research by Fiona Tranquada and Donna Tedesco (2013, Trade Paperback)
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The Moderator""s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. Title : The Moderator""s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research.
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About this product
Product Identifiers
PublisherElsevier Science & Technology
ISBN-100124047009
ISBN-139780124047006
eBay Product ID (ePID)166474993
Product Key Features
Number of Pages364 Pages
Publication NameModerator's Survival Guide : Handling Common, Tricky, and Sticky Situations in User Research
LanguageEnglish
SubjectInvestments & Securities / Commodities / General, Communication Studies, User Interfaces, General, Social Aspects / Human-Computer Interaction
Publication Year2013
TypeTextbook
AuthorFiona Tranquada, Donna Tedesco
Subject AreaComputers, Language Arts & Disciplines, Business & Economics
FormatTrade Paperback
Dimensions
Item Height0.3 in
Item Weight26.9 Oz
Item Length9.3 in
Item Width7.5 in
Additional Product Features
Intended AudienceScholarly & Professional
Reviews"This is a sample chapter from Donna Tedesco and Fiona Tranquada's new book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann."-- UXmatters.com, April 7, 2014, "...guide to the moderating role played by researchers in product user research...Eighteen "survival stories" are included throughout the book, narrated by user researchers who have handled unexpected or awkward situations with study participants. Appendices consolidate recommendations of specific phrasing..."-- ProtoView.com, April 2014 "This is a sample chapter from Donna Tedesco and Fiona Tranquada's new book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann."-- UXmatters.com, April 7, 2014
TitleLeadingThe
Dewey Edition23
IllustratedYes
Dewey Decimal004.21
Table Of ContentPart 1: Your Moderation Toolkit Chapter 1. Moderation Matters: Power, Responsibility, and Style Chapter 2. In the Trenches: Six Steps for Handling Situations Chapter 3. Mix and Match: Your Moderation Patterns Toolbox Part 2: Your Survival Guide Chapter 4. Recruiting Mishaps: Participants You Weren't Expecting Chapter 5. Participant Misconceptions: Not What the Participant was Expecting. Chapter 6. Some Guidance Required: Participants in Need of Shepherding. Chapter 7. Make it Work: Handling Technical Obstacles Chapter 8. Is This Right? Responding to Uncertain Participants. Chapter 9. What's Going On? Recovering from External Interruptions. Chapter 10. Get on Track: Overcoming Momentum Blockers. Chapter 11. Take the Wheel: Guiding Wayward Participants. Chapter 12. A Delicate Touch: Addressing Sensitive Situations Chapter 13. Uncomfortable Interactions: Responding to Awkward Situations Chapter 14. Safety First: Minimizing Emotional and Physical Distress Part 3: Improving Your Skills Chapter 15. An Ounce of Prevention: Avoiding and Mitigating Situations Chapter 16. Sharpening Steel: How to Improve Your Skills and Help Others Improve Theirs Appendix A. What to Say Appendix B. Preparing for a Successful Session Appendix C. Resources
Synopsis"The Moderator's Survival Guide" is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Practical, field-tested, and actionable tips for what to do and say-and what NOT to do or say-in each situation.Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely.Illustrative "survival stories" contributed by numerous professionals on the front lines of user research., The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way., The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Practical, field-tested, and actionable tips for what to do and say--and what NOT to do or say--in each situation. Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely. Illustrative "survival stories" contributed by numerous professionals on the front lines of user research.
LC Classification NumberTS175.5
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