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Customer Service : Career Success Through Customer Loyalty by Paul Timm (2013, Trade Paperback)

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Cover has some wear, marks and water damage. Water damage in top right corner of book. Text is clean.

About this product

Product Identifiers

Publisher
Pearson Education
ISBN-10
0133056252
ISBN-13
9780133056259
eBay Product ID (ePID)
160061496

Product Key Features

Number of Pages
240 Pages
Publication Name
Customer Service : Career Success Through Customer Loyalty
Language
English
Subject
Personal Success, Customer Relations
Publication Year
2013
Type
Textbook
Subject Area
Business & Economics
Author
Paul Timm
Format
Trade Paperback

Dimensions

Item Height
0.4 in
Item Weight
13.6 Oz
Item Length
9.9 in
Item Width
7.8 in

Additional Product Features

Edition Number
6
Intended Audience
College Audience
LCCN
2012-051589
Dewey Edition
23
CLASSIFICATION_METADATA
{"IsNonfiction":["Yes"],"IsOther":["No"],"IsAdult":["No"],"MuzeFormatDesc":["Trade Paperback"],"IsChildren":["No"],"Genre":["BUSINESS & ECONOMICS"],"Topic":["Personal Success","Customer Relations"],"IsTextBook":["Yes"],"IsFiction":["No"]}
Illustrated
Yes
Dewey Decimal
658.812
Table Of Content
Table of Contents Appreciate Why Customer Service Matters PART I: L=LITTLE THINGS Use Behaviors That Engage Your Customers Listen to Your Customer ( a Big "little thing") Use the Telephone Correctly for Good Service Use Friendly Web Sites and Electronic Communication PART II=INSIGHT Recognize and Deal with Customer Turnoffs Insight into Emerging Trends in Customer Service PART III=FEEDBACK Get Customer Feedback Recover the Potentially Lost Customer PART IV=EXPECTATIONS Exceed Expectations with Value Exceed Expectations with Information Exceed Expectations with Convenience and Timing PART V=LIVING LIFE AND LEADING OTHERS Influencing Others to Give Great Service
Synopsis
Customer Service: Career Success through Customer Loyalty , 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success., For courses in Customer Service. Customer Service: Career Success through Customer Loyalty , provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
LC Classification Number
HF5415.5.T513 2013
Copyright Date
2014
ebay_catalog_id
4

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item 1 Customer Service: Career Success - Paperback, by Timm Paul - Acceptable n
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item 2 Customer Service: Career Success Through Customer Loyalty (6th Edition), Timm, P
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5 out of 5 stars
by premiseinnovati...Nov 07, 2015
More Like a Magazine
The book is a decent book, required as a resource for one of my college classes. It has quite a bit of helpful information, as well as real life examples, facts, and statistics. I'm not sure it's the best book to base a college class on, but it's a decent book overall.
Verified purchase: Yes | Condition: Pre-owned
5 out of 5 stars
by g14340891Apr 05, 2017
All was as it should be
Verified purchase: Yes | Condition: Pre-owned

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