Ahlei-Hotel Operations / Strategic Management Ser.: Managing Housekeeping Operations by Educational Institute Staff American Hotel and Lodging Association, Aleta A. Nitschke and William D. Frye (2012, Trade Paperback)
Table Of ContentChapter: 1 The Role of Housekeeping in Hospitality Operations Chapter: 2 Environmental and Energy Management Chapter: 3 Planning and Organizing the Housekeeping Department Chapter: 4 Housekeeping Human Resource Issues Chapter: 5 Managing Inventories Chapter: 6 Controlling Expenses Chapter: 7 Safety and Security Chapter: 8 Managing an On-Premises Laundry Chapter: 9 Guestroom Cleaning Chapter: 10 Public Area and Other Types of Cleaning Chapter: 11 Ceilings, Walls, Furniture, and Fixtures Chapter: 12 Beds, Linens, and Uniforms Chapter: 13 Carpets and Floors Chapter: 14 Tubs, Toilets, and Vanities
SynopsisHousekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.