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Ahlei-Introduction to Hospitality Management Ser.: Leadership and Management in the Hospitality Industry by Robert H. Woods, American Hotel and Lodging Educational Institute Staff, Judy Z. King and Michael S. Sciarini (2012, Trade Paperback)

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About this product

Product Identifiers

PublisherPearson Education

ISBN-100133076911

ISBN-139780133076912

eBay Product ID (ePID)143567706

Product Key Features

Number of Pages374 Pages

Publication NameLeadership and Management in the Hospitality Industry

LanguageEnglish

SubjectIndustries / Hospitality, Travel & Tourism

Publication Year2012

TypeTextbook

Subject AreaBusiness & Economics

AuthorRobert H. Woods, American Hotel and Lodging Educational Institute Staff, Judy Z. King, Michael S. Sciarini

SeriesAhlei-Introduction to Hospitality Management Ser.

FormatTrade Paperback

Dimensions

Item Height0.9 in

Item Weight21.9 Oz

Item Length8.9 in

Item Width7 in

Additional Product Features

Edition Number3

Intended AudienceCollege Audience

Dewey Edition22

IllustratedYes

Dewey Decimal647.94/068

Table Of ContentChanging Nature of Leadership and Management Quest for Quality Malcolm Baldrige National Quality Award and the Ritz-Carlton Quality Service Continuous Improvement Power and Empowerment Communication Skills Goal-Setting, Coaching, and Conflict Management Skills High-Performance Teams The Challenge of Diversity Managing Organizational Change Strategic Career Planning Ethics

SynopsisTeach students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. Practical information prepares them to put quality management tools into action to enhance guest service and increase profitability. Information and exhibits have been updated throughout the text, and a new chapter on ethics has been added.

LC Classification NumberTX911.3.M27W68 2010