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About this product
Product Identifiers
PublisherPenguin Publishing Group
ISBN-100425104850
ISBN-139780425104859
eBay Product ID (ePID)135329
Product Key Features
Book TitlePhone Power
Number of Pages224 Pages
LanguageEnglish
Publication Year1987
TopicBusiness Communication / General, Etiquette, Personal Success, General
GenreReference, Fiction, Business & Economics
AuthorGeorge R. Walther
FormatMass Market
Dimensions
Item Height1 in
Item Weight8 Oz
Item Length5 in
Item Width7 in
Additional Product Features
Intended AudienceTrade
Dewey Edition19
Dewey Decimal658.4/52
SynopsisThis guide explains how to save time and increase effectiveness when using the telephone, and offers practical techniques to defuse irate complainers, negotiate successfully, increase sales, and collect past-due accounts.