I love my Brother ScanNCut. I have never had a machine like this before. I needed a machine to cut out items that I designed myself and since I received my ScanNCut I have scanned and cut out hundreds of stickers and designes for vbs. The machine works very well. My only problem is that I can not get my refurbished machine to connect with my computer even after downloading their program. Neither have I been able to place a design on a usb port and try to bring it up on the ScanNCut. It does not recognize my design.