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ITIL Foundation Exam Study Guide by Helen Morris and Liz Gallacher (2012, Trade Paperback)
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About this product
Product Identifiers
PublisherWiley & Sons, Incorporated, John
ISBN-101119942756
ISBN-139781119942757
eBay Product ID (ePID)113419680
Product Key Features
Number of Pages408 Pages
LanguageEnglish
Publication NameItil Foundation Exam Study Guide
Publication Year2012
SubjectIndustries / Computers & Information Technology, Certification Guides / General
TypeTextbook
AuthorHelen Morris, Liz Gallacher
Subject AreaComputers, Business & Economics
FormatTrade Paperback
Dimensions
Item Height0.9 in
Item Weight26.9 Oz
Item Length9 in
Item Width7.2 in
Additional Product Features
Intended AudienceTrade
LCCN2012-937947
Dewey Edition23
IllustratedYes
Dewey Decimal658.4038
SynopsisEverything you need to prepare for the ITIL exam Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management., Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you., Includes Real-World Scenarios, Hands-On Exercises, and Access to Exam Prep Software Featuring: Custom Test Engine Over 300 Sample Questions Electronic Flashcards Everything you need to ace the ITIL® Foundation exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, the ITIL Foundation Exam Study Guide is one resource you dont want to be without. It provides you with all the background information, expert, in-depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL Foundation syllabus, this guide: Clearly explains ITIL service strategy and guiding principles Covers all ITIL processes, roles, and functions in separate modules Describes the ITIL service lifecycle and how it promotes effective IT services Addresses ITIL standards for service design and development Delves into all aspects of the service management processes Describes ITIL standards for building, testing, authorizing, documenting, and implementing new and changed services Explores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technology Features online tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and more Delivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test, ITIL® Foundation Exam Study Guide puts you on the fast track to obtaining the worlds most highly respected IT management certification. Sybex Exam Prep Tools Go to www.sybex.com/go/itilstudyguide and download a full set of electronic test prep tools to help you thoroughly prepare for the exam. These include: Chapter review questions Two multiple choice practice exams Electronic flashcards Glossary of Terms in PDF
LC Classification NumberQA76.9.T43
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Ratings and Reviews
Most relevant reviews
- Jun 13, 2016
Good overview of ITIL
Good overview of ITIL in preparation for the foundation certification exam.Verified purchase: YesCondition: Pre-owned
- Sep 28, 2021
Good study guide
Good study guideVerified purchase: YesCondition: Pre-owned
- May 18, 2018
Very helpful in class prep
Very helpful in class prepVerified purchase: YesCondition: New
