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The Public Management and Leadership Ser.: Rethinking Public Service Delivery : Managing with External Providers by Janine O'Flynn and John Alford (2012, Trade Paperback)

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Author John Alford, Janine O'Flynn. Format Paperback. Sports & Outdoors.

About this product

Product Identifiers

PublisherPalgrave Macmillan The Limited

ISBN-100230237959

ISBN-139780230237957

eBay Product ID (ePID)113397196

Product Key Features

Number of Pages328 Pages

LanguageEnglish

Publication NameRethinking Public Service Delivery : Managing with External Providers

Publication Year2012

SubjectPublic Policy / General, Public Affairs & Administration

TypeTextbook

Subject AreaPolitical Science

AuthorJanine O'flynn, John Alford

SeriesThe Public Management and Leadership Ser.

FormatTrade Paperback

Dimensions

Item Height0.7 in

Item Weight13.6 Oz

Item Length8.5 in

Item Width5.5 in

Additional Product Features

Intended AudienceCollege Audience

LCCN2012-012276

Reviews'This excellent book provides a useful and innovative framework for understanding effective delivery of public services.' Steven Rathgeb Smith, University of Washington, Seattle. 'A brilliant introduction to new ideas and techniques for delivering public services, backed by convincing examples and analyses.' Knut Eggum Johansen, Special Adviser, Government Reform, Norway 'Should be required reading for all who want to understand the costs and benefits of different forms of public service provision, and the circumstances that influence their relative effectiveness.' George Boyne, Cardiff Business School 'A landmark survey. The framework can be used by both scholars and practitioners and will significantly advance the cause of creating public value.' G. Edward DeSeve, former Senior Advisor to President Obama 'Drawing on lively case examples, this compelling book introduces differing types of engagement, concepts for choosing them, and techniques for managing them.' Terry Moran, former head, Prime Minister's Department, Australia, 'This excellent book provides a useful and innovative framework for understanding effective delivery of public services.' Steven Rathgeb Smith, University of Washington, Seattle. 'A brilliant introduction to new ideas and techniques for delivering public services, backed by convincing examples and analyses.' Knut Eggum Johansen, Special Adviser, Government Reform, Norway'Should be required reading for all who want to understand the costs and benefits of different forms of public service provision, and the circumstances that influence their relative effectiveness.' George Boyne, Cardiff Business School'A landmark survey. The framework can be used by both scholars and practitioners and will significantly advance the cause of creating public value.' G. Edward DeSeve, former Senior Advisor to President Obama'Drawing on lively case examples, this compelling book introduces differing types of engagement, concepts for choosing them, and techniques for managing them.' Terry Moran, former head, Prime Minister's Department, Australia, 'This excellent book provides a useful and innovative framework for understanding effective delivery of public services.' - Steven Rathgeb Smith, University of Washington, Seattle. 'A brilliant introduction to new ideas and techniques for delivering public services, backed by convincing examples and analyses.' - Knut Eggum Johansen, Special Adviser, Government Reform, Norway 'Should be required reading for all who want to understand the costs and benefits of different forms of public service provision, and the circumstances that influence their relative effectiveness.' - George Boyne, Cardiff Business School 'A landmark survey. The framework can be used by both scholars and practitioners and will significantly advance the cause of creating public value.' - G. Edward DeSeve, former Senior Advisor to President Obama 'Drawing on lively case examples, this compelling book introduces differing types of engagement, concepts for choosing them, and techniques for managing them.' - Terry Moran, former head, Prime Minister's Department, Australia, 'There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, Canadian Public Administration

Dewey Edition23

Series Volume Number3

Number of Volumes1 vol.

IllustratedYes

Dewey Decimal351

Table Of ContentIntroduction Mapping The Changing Shape of Public Service Delivery Benefits and Costs: What Government Organizations Seek From External Providers Motivations and Mechanisms: What External Providers Seek From Government Organizations Outsourcing and Contracting to Other Organizations Partnering and Collaboration with other organizations Calling on Volunteers Regulatees as Contributors to Social Outcomes Clients as Co-producers Managing in Multi-Party Networks of Providers A Contingency Framework for Decisions about Externalization Organizational Capabilities for Managing External Provision Conclusion.

SynopsisWinner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done., Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done., Public services are increasingly delivered through many forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.

LC Classification NumberJA1-92