Collins Business Essentials Ser.: Influence : The Psychology of Persuasion by Robert B. Cialdini (2006, Trade Paperback)

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Social Proof: When we are unsure, we look to similar others to provide us with the correct actions to take. And the more, people undertaking that action, the more we consider that action correct. Authority: We are more likely to say "yes" to others who are authorities, who carry greater knowledge, experience or expertise.