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Itil V3 Service Lifecycle Ser.: ITIL Service Operation : 2011 by The Stationery Office (2011, Trade Paperback)
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The ITIL Service Operation : 2011 Paperback is a textbook in the Itil V3 Service Lifecycle Series published by Stationery Office, T.H.E. It focuses on business communication and general economics, providing 384 pages of content in English. Authored by The Stationery Office, this trade paperback measures 11 inches in length, 8.3 inches in width, and 0.8 inches in height, with a weight of 49.1 ounces. It serves as a valuable resource for those interested in ITIL service operation best practices within the business and economics subject area.
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About this product
Product Identifiers
PublisherStationery OFFICE, T.H.E.
ISBN-100113313071
ISBN-139780113313075
eBay Product ID (ePID)109094413
Product Key Features
Number of Pages384 Pages
Publication NameItil Service Operation : 2011
LanguageEnglish
Publication Year2011
SubjectBusiness Communication / General
TypeTextbook
AuthorThe Stationery Office
Subject AreaBusiness & Economics
SeriesItil V3 Service Lifecycle Ser.
FormatTrade Paperback
Dimensions
Item Height0.8 in
Item Weight49.1 Oz
Item Length11 in
Item Width8.3 in
Additional Product Features
Edition Number2
Intended AudienceScholarly & Professional
IllustratedYes
SynopsisThe ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.'ITIL Service Operations' focuses on the broader, long-termchange management role and release practices so that risks,benefits, delivery mechanisms and the ease of ongoing operationsof services are considered. This publication provides guidanceand process activities for the transition of services into thebusiness environment.Key featureThe updated ITIL publications share a similar standard structure(including generic content in Chapters 1, 2 and 6) to improveconsistency and aid navigation. Some content has been reorganizedto improve flow and readability, and ensure alignment across thesuite - including clarification around interfaces, and inputs andoutputs across the service lifecycle.Key principles - including guidance around service requests andrequest models, and proactive problem management - have beenclarified. The publication has been updated to explain how basicevents flow into filters and rule engines to produce meaningfulevent information. The relationship between applicationmanagement activities versus application development activitiesis also clarified.Terminology has been clarified and made consistent across thepublications and the ITIL glossary., The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services., The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.'ITIL Service Operations' focuses on the broader, long-termchange management role and release practices so that risks,benefits, delivery mechanisms and the ease of ongoing operationsof services are considered. This publication provides ......
