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I replaced my prior microwave with an identical model. The prior model lasted only two and one-half years but by buying an identical model I do not have to reinstall another wall bracket or drill new holes for support. In addition, I will have some replacement parts. I am hoping that two and one-half years was a fluke. At this time I will rate this product five stars on delivery and initial operation. However, if I get another two and one-half years of use out of this product, I would rate this item zero stars.
Verified purchase: Yes | Condition: New
I had this Whirlpool WMH31017AW microwave in service for 5 years when it failed (making loud noises and did not heat). I took it in for repair and the estimate for diagnosis, repair and parts was almost as much as a new one ($200). However, against my better judgment, I went ahead and purchased the exact same unit new because the over-the-stove brackets for the installation would already be installed. I sure hope this failure experience is not a typical Whirlpool reliability. I have an inexpensive GE microwave in service for almost 20 years now and it has only been repaired once. If this unit fails again, I am off Whirlpool for good.
Verified purchase: Yes | Condition: New
Bought this to replace the +15 yr. old Whirlpool that was the same model, which in itself is a positive testament to Whirlpool products, or at the very least their microwaves. (I also have a Whirlpool stove/oven and dishwasher that are the same age and going strong). The only reason I replaced it was that it developed some cracks in the plastic, but it was working fine. Removal of the old one and installation of the new took only 15 min. If you're looking for a sturdy no-frills microwave that just works, get this.
Verified purchase: Yes | Condition: New
The microwave works well and the installation was easy. The only problem I had was how the product was packaged and shipped. I opened the packaging after observing that there were no outward signs of damage. On the upper right rear corner of the microwave there was a good size dent. The dent didn't appear to have any effect on the function nor would it show when it was installed. The issue was an annoyance more than anything.
Sleek, roomy, great 2 stage lights and strong exhaust fan.
Verified purchase: Yes | Condition: New
