The item you selected is unavailable, but we found something similar.

Picture 1 of 1

Stock photo

THE WORLD OF CUSTOMER SERVICE by Pattie Gibson Odgers 2nd Ed. 2007 NEW - Picture 1 of 1

The World of Customer Service by Pattie Gibson-Odgers (2007, Perfect, Revised edition)

5.02 product ratings

Toronto Garage Sale (2839)
100% positive feedback

Price:

C $49.97

ApproximatelyUS $36.57

+ C $29.95 shipping

Estimated delivery Fri, May 17 - Thu, May 23

Returns:

No returns, but backed by eBay Money back guaranteeeBay Money back guarantee.

Condition:

Brand New

Author: Pattie Gibson. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers.

About this product

Product Information

For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities.

Product Identifiers

Publisher
Cengage South-Western
ISBN-10
0538730463
ISBN-13
9780538730464
eBay Product ID (ePID)
57064048

Product Key Features

Author
Pattie Gibson-Odgers
Publication Name
World of Customer Service
Format
Perfect
Language
English
Features
Revised
Publication Year
2007
Type
Textbook
Number of Pages
224 Pages

Dimensions

Item Length
9.7in
Item Height
0.8in
Item Width
7.4in
Item Weight
17.9 Oz

Additional Product Features

Lc Classification Number
Hf5415.5.O34 2008
Edition Description
Revised Edition
Edition Number
2
Reviews
I use your book as a guide to teach material and as a resource so I dont need to develop every activity that we do. I like the readability and the length of this book. Students seem to enjoy it and they arent overwhelmed by the information or quantity of material., I believe there are several improvements Ýin the second edition¨ that will improve the learning experience of the student. The text is concise and provides excellent hands-on learning activities., Material is straight-forward and easy to understand. Projects and case studies at the end of the chapters provide good exercises for class participation and encourage students to work well as a group and independently. The sequence of the chapters flows nicely from one topic to the next., I believe there are several improvements [in the second edition] that will improve the learning experience of the student. The text is concise and provides excellent hands-on learning activities., I use your book as a guide to teach material and as a resource so I don’t need to develop every activity that we do. I like the readability and the length of this book. Students seem to enjoy it and they aren’t overwhelmed by the information or quantity of material., From the student view point, the greatest strength of this textbook is its layout. It has very good overall coverage of all that is customer service. I like that it addressed the whole picture of customer service not that same old thing that the customer is always right., I use your book as a guide to teach material and as a resource so I don't need to develop every activity that we do. I like the readability and the length of this book. Students seem to enjoy it and they aren't overwhelmed by the information or quantity of material.
Table of Content
Part I: THE CUSTOMER SERVICE ENVIRONMENT.1. Introduction to Customer-Centric Service.2. Serving a Diverse Population of Customers.3. Customer Behavior, Customer Loyalty, and Exceptional Service.Part II: CUSTOMER SERVICE AND ESSENTIAL PERSONAL SKILLS.4. Attitude, Customer Rage, and Personal Approach with Customers.5. Resolving Customer Conflicts and Complaints.6. Recovery From and Winning Back the Angry Customer.7. Problem-Solving, Time, and Stress Management Service Skills.Part III: COMMUNICATION SKILLS FOR CUSTOMER SERVICE.8. Communication Essentials.9. Customer Focused Listening Skills.10. Nonverbal Communication, Dress, and Manners.11. Effective Telephone Communication.Part IV: THE CHALLENGES OF CUSTOMER SERVICE.12. The Impact of Globalization on Customer Service.13. Using Technology to Better Serve Customers.14. Managing, Training, and Rewarding Great Customer Service.
Copyright Date
2008
Target Audience
College Audience
Topic
Office Automation, Customer Relations, Office Management
Lccn
2007-275988
Dewey Decimal
658.812
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics

All listings for this product

item 1 The World of Customer Service - Paperback By Pattie Gibson-Odgers - GOOD
$5.88
Free shipping
item 2 The World of Customer Service Perfect Pattie Gibson-Odgers
$5.89
Free shipping
item 3 The World of Customer Service, Pattie Gibson-Odgers
$7.69
Free shipping
item 4 The World of Customer Service by Pattie Gibson (2007, Paperback, Revised)
$7.00
item 5 The World of Customer Service
$13.99
+$5.49 shipping
item 6 THE WORLD OF CUSTOMER SERVICE By Pattie Gibson-odgers *Excellent Condition*
$29.75
Free shipping
item 7 THE WORLD OF CUSTOMER SERVICE by Pattie Gibson Odgers 2nd Ed. 2007 NEW
$36.57
+$21.92 shipping

See all 7

5.0

5.0 out of 5 stars based on 2 product ratings

2 product ratings

2 users rated this 5 out of 5 stars
0 users rated this 4 out of 5 stars
0 users rated this 3 out of 5 stars
0 users rated this 2 out of 5 stars
0 users rated this 1 out of 5 stars

Most relevant reviews

5 out of 5 stars
by 1MaQ1E_3Q7e@Del...Sep 20, 2008
Heads Up on Customer Service
This is an excellent book on Customer Service. The book is very easy to read and to follow. Providing quality customer service is a must in today's economy. This book provides great tips on what to and not to do. I highly recommend this bood to everyone.
5 out of 5 stars
by bellastella7Jan 22, 2010
Great! BUY IT BUY IT BUY IT! :D
I needed this book for a college course I'm taking. So far, the book seems very descriptive. It also really describes what true customer service is and who it's about. The definitions are wonderful. It shows you that customer service is not just about the "outside customers" but also about the "internal customers" who work at the business.

Best Selling in Textbooks

See all

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Textbooks

Diagnostic and Statistical Manual of Mental Disorders DSM-5-TR by American Psychiatric Association (2022, Trade Paperback)
4.6 out of 5 stars based on 15 product ratings
$35.70 New
$32.99 Used
Self Heal by Design : The Role of Micro-organisms for Health by Barbara O'Neill (2018, Trade Paperback)
5.0 out of 5 stars based on 14 product ratings
$29.99 New
---- Used
Leadership : Theory and Practice by Peter G. Northouse (2021, Trade Paperback, Revised edition)
5.0 out of 5 stars based on 1 product rating
$19.98 New
$10.00 Used
Research Design : Qualitative, Quantitative, and Mixed Methods Approaches by J. David Creswell and John W. Creswell (2022, Trade Paperback)
4.2 out of 5 stars based on 5 product ratings
$20.98 New
$18.00 Used
Designing Data-Intensive Applications : The Big Ideas Behind Reliable, Scalable, and Maintainable Systems by Martin Kleppmann (2017, Trade Paperback)
4.9 out of 5 stars based on 17 product ratings
$18.24 New
$15.86 Used
Cognitive Behavior Therapy : Basics and Beyond by Judith S. Beck (2020, Hardcover)
5.0 out of 5 stars based on 4 product ratings
$19.80 New
$17.66 Used
Encyclopedia of Counseling : Master Review and Tutorial for the National Counselor Examination, State Counseling Exams, and the Counselor Preparation Comprehensive Examination by Howard Rosenthal (2017, Trade Paperback, Revised edition,New Edition)
4.9 out of 5 stars based on 17 product ratings
$22.99 New
$21.90 Used

Save on Textbooks

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Textbooks

Diagnostic and Statistical Manual of Mental Disorders DSM-5-TR Brand new
$32.00
Trending at $42.48
International Building Code IBC 2021 International Code Council Paperback
$49.99
Trending at $63.99
International Code Council Ser.: 2021 International Residential
$52.49
Trending at $68.00
National Electrical Code Handbook, 2023 Edition
$62.99
Trending at $69.00
National Electrical Code (NEC) NFPA 70 2020 Edition Spiral USA STOCK
$33.90
Trending at $36.40
Publication Manual of the American Psychological Association: 7th Edition, 2020
$14.45
Trending at $15.99