This book presents an in-depth look at how globalization and the internet have shaped the hotel industry to the way it functions today. It gives an overview of the essentials of online sales, starting with their evolution in the process of globalisation and technological development, to current evaluation of online sales.The book also explains how important adjustments in sales process are, mainly those of sales tools. It provides a step-by-step explanation of implementation of the new technology, i.e. how to transform personal service in automated online service with only virtual space. It can be applied in any field if the sales model and customer behaviour are properly understood.
Product Identifiers
Publisher
LAP Gmbh & Company KG
ISBN-10
3846598879
ISBN-13
9783846598870
eBay Product ID (ePID)
128529047
Product Key Features
Book Title
Online Sales Tools
Author
Bojana Lukic
Format
Trade Paperback
Language
English
Topic
Marketing / General, Globalization, E-Commerce / Internet Marketing, Sales & Selling / General