This chair is comfortable and that is why I purchased it. It`s wide enough and deep enough for my taste and the massage and heat functions are a bonus. The only small drawback was the assembly instructions. They were in pictures only and not terribly clear, Think of IKEA instructions but a bit blurry and not as thorough. People who are somewhat mechanically inclined will figure it out but those less so will be frustrated.
Verified purchase: Yes | Condition: New
Instructions are just bad pictures with not labels on what the parts are. No operating instructions. Package was missing the bolt which fastens the seat back operating mechanism. Also, the control module for heat and vibrating is defective. The only way to turn the module off is to unplug it and the vibrating control doesnot change modes. Negative review may change after hearing reply from company on resolving these issues. Update on 12/15/17: after three emails to the company with pictures of the instructions and items of concern circled, I finally received a bag of bolts yesterday. Still waiting on word regarding the defective heat/vibrate control module. Worthless without the control module. Latest update: nine emails to company and they finally send a replacement “remote control”. However the defective one has a male connector and the replacement has a female connector. Female connectors do not fit into female connectors. Very poor quality control. This has become a bad comedy. Now trying to return the chair for what I hope is a complete and working chair before the 30 day warrantee expires. Would give negative stars on the review, if possible. Latest update on 1/4/18: The company agreed to send a replacement seat to replace the original defective seat. I received a replacement back today instead of a replacement seat. Also, the connector on the replacement back is a male connector that only fits into the original back that has a female connector. The original defective seat is also a male connector, so I couldn’t even try to isolate the problem to the seat or back. Currently trying to have a new COMPLETE chair sent to me so I don’t have a bunch of replacement parts piecemealed together. Worst quality control I have ever seen in a company. Update as of 1/10/17: the company has requested I remove the negative review as a condition to send me the correct replacement chair seat. Buyer beware. Read full review
Verified purchase: Yes | Condition: New
great product, excellent price, delivered on time as expected. However the chair could use a little more more padding on the seat, you can feel the message mechanism
Verified purchase: Yes | Condition: New
When I was first buying this, I was kinda sketched by some of the reviews. But trust me the chair is fully functional, no smell, super comfy, and overall great. You will have to assemble but tbh, who cares, cause the end product is awesome.
Verified purchase: Yes | Condition: New
Just received the chair today so this will not be a review based on how long I owned it. Comfort is good for its price. Compared to other chairs I've sat in at Staples and other stores like it, this is more comfortable around this price. Vibrating and Heating options are amazing especially to get it on a chair for this price. I was expecting it to be weaker than it was. Heat takes a minute to get going but its not a problem once it does. Cons: It does appear to be made a little cheaper, but I cannot complain for the price i paid. Its still very nice looking. Overall: Great buy for the money and very nice!
Verified purchase: Yes | Condition: New
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