Picture 1 of 1

Stock photo

OPERATIONS MANAGEMENT IN HEALTHCARE: STRATEGY AND PRACTICE By Karuppan Mint - Picture 1 of 1

Operations Management in Healthcare : Strategy and Practice by Nancy E. Dunlap, Michael R. Waldrum and Corinne M. Karuppan (2016, Trade Paperback)

ZUBER (284974)

98.4% positive feedback

Price:

$56.95

Free shipping

Estimated delivery Mon, Nov 10 - Fri, Nov 14

Returns:

30 days returns. Seller pays for return shipping.

Condition:

Like New

OPERATIONS MANAGEMENT IN HEALTHCARE: STRATEGY AND PRACTICE By Karuppan Phd Corinne Cpim & Dunlap Md Ph.d. Nancy Mba & Waldrum Md Msc Michael Mba **Mint Condition**.

About this product

Product Identifiers

PublisherSpringer Publishing Company, Incorporated

ISBN-100826126529

ISBN-139780826126528

eBay Product ID (ePID)219148705

Product Key Features

Number of Pages603 Pages

LanguageEnglish

Publication NameOperations Management in Healthcare : Strategy and Practice

Publication Year2016

SubjectAdministration, Public Health, Production & Operations Management, Quality Control

TypeTextbook

AuthorNancy E. Dunlap, Michael R. Waldrum, Corinne M. Karuppan

Subject AreaBusiness & Economics, Medical

FormatTrade Paperback

Dimensions

Item Length10 in

Item Width7 in

Additional Product Features

Intended AudienceCollege Audience

LCCN2016-007628

Dewey Edition23

IllustratedYes

Dewey Decimal362.1068

Table Of ContentCONTENTS Foreword Kathleen M. Sutcliffe, MD Preface PART I. GETTING ORGANIZED TO PURSUE EXCELLENCE IN HEALTHCARE DELIVERY 1. Healthcare: Past, Present, and Future 2. Strategy 3. Project Management PART II. COMPETING ON QUALITY 4. Quality Management 5. Statistical Process Control 6. Six Sigma and Lean PART III: COMPETING ON DELIVERY 7. Process Analysis and Design 8. Capacity and Demand 9. Scheduling Staff, Patients, and Jobs PART IV: COMPETING ON COST 10. Forecasting Demand 11. Supply Chain Management 12. Cost: Basic Concepts PART V: COMPETING ON FLEXIBILITY 13. Anticipating and Adapting to Change 14. Health IT: An Enabler of Flexibility PART VI: CONNECTING THE CONCEPTS AND REAPING THE REWARDS 15. Accreditation, Awards, and the Highly Reliable Organization Appendix: Standard Normal Distribution Table Index

SynopsisDescribing how to build a competitive edge by developing superior operations, this comprehensive, practice-oriented text illustrates how healthcare organisations can gain a competitive edge through superior operations - and demonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvement initiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a business strategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically. With a hands-on approach, the book clearly demonstrates the "how-tos" of effectively managing a healthcare organisation. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organisation to life, the book engages students with a series of short vignettes of a fictitious healthcare organisation as it strives to achieve the status of a highly reliable organisation. Integrated throughout are a variety of tools and quantitative techniques with step-by-step instructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creative thinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book's outstanding value. Key Features: Includes mind maps to connect competitive priorities, concepts, and tools. Provides an extensive tool kit for problem solving and process improvements. Presents icons throughout the text to emphasise competitive priorities and tool coverage. Emphasises measurement with dashboards and includes data files for statistical process control, queuing, and simulation. Demonstrates human dynamics and organizational challenges through realistic vignettes. Presents boxed features of frequently asked questions and real-world implementations of concepts. Provides comprehensive Instructor Packet and online tutorials., Describes how to build a competitive edge by developing a superior operation This graduate-level, practice-oriented handbook teaches students how to hone a competitive edge in a health care delivery organization (HDOs) by developing a superior operation. Demonstrating how-to concepts and tools, the text delivers information on achieving excellence by balancing four competitive priorities: quality, cost, timeliness, and flexibility. It bridges the gap between the perspectives of clinicians and administrators to provide a common platform and framework for building a competitive advantage. Not only does the text equip students with the capability to adapt to change, but promotes the ability to anticipate change--change that will surely occur as health care continues to undergo vast and rapid evolution., Describes how to build a competitive edge by developing superior operations This comprehensive, practice-oriented textbook shows how healthcare organizations can gain a competitive edge through superior operations. A strategic perspective is taken by achieving excellence in the four competitive priorities: quality, cost, timely delivery, and flexibility. The competitive priorities should not be pursued in isolation. They are indeed interrelated, and we show how initiatives targeted at improving performance in each of the four competitive priorities impact one another and have synergistic effects. Upon completion of the course, students will have developed a conceptual mental model of health care operations in which all concepts and tools fit together. They will recognize the dangers of pursuing local optimization and appreciate the benefits of aligning the entire operations system with the business strategy. The book shows how to run a healthcare organization. We highlight the different perspectives of clinicians and administrators and attempt to resolve their conflicts by offering a common platform for building competitive advantage. To bring the cultural context to life, we engage students with a series of short stories showcasing the struggles of a fictitious health care organization as it embarks on its journey to becoming a highly reliable organization. Our approach is very "hands-on." Throughout the book, we help students develop a tool kit to assist in problem solving and process improvements. The tools are presented using step-by-step instructions and are fully integrated with the chapter materials. Most of our students have felt they were able to use these decision aids on the job right away. Key Features: - Mind maps to connect competitive priorities, concepts, and tools in a logical, integrated fashion - Development of an extensive tool kit - Emphasis on measurement with the use of dashboards in multiple chapters - The story of a fictitious healthcare organization to demonstrate people dynamics, organizational challenges, and the applicability of tools in every chapter. Questions at the end of each story segment help stimulate class discussion and reflection - Box features with frequently asked student questions and our answers (LET'S TALK!) - Box features with real-world implementations of the concepts (OM IN PRACTICE!) - Data files available for statistical process control, queuing, and simulation - Comprehensive Instructor Packet and online tutorials, Describing how to build a competitive edge by developing superior operations, this comprehensive, practice-oriented text illustrates how healthcare organisations can gain a competitive edge through superior operations. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive ......, This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality (laying the foundation for performance), cost, timeliness, and flexibility. It stresses the benefits of aligning the entire operations system within the parameters of a business strategy. The text equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together. With a hands-on approach, the book clearly demonstrates the how-tos of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives for and achieves the status of a highly reliable organization. Integrated throughout are a variety of tools with step-by-step instructions to assist in problem solving and process improvements. The book provides mind maps to link competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and progress tracking, quantitative techniques, and boxed features. Also included are several project ideas, team assignments, and creative thinking exercises. A comprehensive Instructor Packet, video tutorials, and other student resources. Key Features: Mind maps to connect competitive priorities, concepts, and tools Marginal icons throughout the text to indicate the competitive priorities supported by the concepts and tools being discussed Provides an extensive tool kit for problem solving and process improvements Emphasizes measurement with dashboards and includes supplemental data files for statistical process control, queuing, and simulation Vivid vignettes demonstrate human dynamics, organizational challenges, and how to apply tools Boxed features address frequently asked questions and real-world implementations of concepts A comprehensive Instructor Packet, video tutorials, and other student resources.

LC Classification NumberRA971