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Customer Service Training 101: Quick And Easy Techniques That Get Great Results
US $4.48
Condition:
“This is a used book in good condition and may show some signs of use or wear .”
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Located in: Tontitown, Arkansas, United States
Delivery:
Estimated between Thu, Jun 27 and Sat, Jun 29 to 43230
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Seller assumes all responsibility for this listing.
eBay item number:404992713404
Item specifics
- Condition
- Good
- Seller Notes
- “This is a used book in good condition and may show some signs of use or wear .”
- ISBN
- 9780814472903
- Book Title
- Customer Service Training 101 : Quick and Easy Techniques That Get Great Results
- Publisher
- Amacom
- Item Length
- 9.2 in
- Publication Year
- 2005
- Format
- Trade Paperback
- Language
- English
- Illustrator
- Yes
- Item Height
- 0.7 in
- Genre
- Business & Economics
- Topic
- Training, Customer Relations, General
- Item Weight
- 15.2 Oz
- Item Width
- 7.4 in
- Number of Pages
- 224 Pages
About this product
Product Information
If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 is a comprehensive yet easy to read and easy to implement guide that helps you prepare front-line employees for any situation. Filled with step-by-step, interactive lessons that can be adapted for any business and for learners of any experience level, Customer Service Training 101 gives you proven, practical techniques for addressing important customer service topics, enabling your employees to: * Project a positive attitude and make a great first impression * Communicate effectively, both verbally and nonverbally * Develop trust, establish rapport, and make customers feel valued * Confidently handle ""difficult"" customers and situations * Interact effectively face-to-face, and via telephone and e-mail Whether you're running a traditional training program or working a training component into your daily routine, you'll be able to quickly and easily tailor the material for your specific needs. The book allows you to instill a sense of pride, caring, teamwork, and cooperation into any service operation, while increasing overall productivity, efficiency, and effectiveness. The lessons allow you to get trainees involved by personalizing specific customer scenarios, while handy discussion topics can be used for follow-up sessions. Each chapter includes helpful, illustrative anecdotes and a listing of key points. And a bonus section provides useful tips for making the most of training sessions. Customer Service Training 101 saves you the time of creating your own comprehensive training program, and enables you to provide the kind of fun and effective training that results in knowledgeable and confident employees. Packed with powerful, proven tools, ideas, and techniques, this inspiring training guide will pave the way to outstanding customer service.
Product Identifiers
Publisher
Amacom
ISBN-10
0814472907
ISBN-13
9780814472903
eBay Product ID (ePID)
46457446
Product Key Features
Book Title
Customer Service Training 101 : Quick and Easy Techniques That Get Great Results
Number of Pages
224 Pages
Language
English
Publication Year
2005
Topic
Training, Customer Relations, General
Illustrator
Yes
Genre
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
15.2 Oz
Item Length
9.2 in
Item Width
7.4 in
Additional Product Features
Dewey Edition
22
Reviews
"... great resource for beginners looking to save both time and money while providing their employees with the training they need."-Niche Magazine, "... great resource for beginners looking to save both time and money while providing their employees with the training they need." - Niche Magazine, "The professionalism and enthusiasm of your frontline employees reflects directly on your small business. In this book, the author offers an easy-to-read guide that helps you get your employees in shape to handle any situation. There are interactive lessons that can be adapted for any type of business and for any type of employee trainee. It's a nice book for biz owners or managers and will help motivate your people and equip them with customer service tools...If you don't have the time to create your own comprehensive training program, just pick up this book." -- SMALL BUSINESS OPPORTUNITIES
Lccn
2005-010446
Age Range
17-17
Target Audience
Trade
Dewey Decimal
658.3/1245
Lc Classification Number
Hf5415.5.E89 2005
Copyright Date
2005
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:404992713404
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Item location:
Tontitown, Arkansas, United States
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| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free shipping | United States | Economy Shipping | Estimated between Thu, Jun 27 and Sat, Jun 29 to 43230 |
| US $13.95 | United States | Expedited Shipping | Estimated between Thu, Jun 27 and Sat, Jun 29 to 43230 |
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| Will usually ship within 2 business days of receiving cleared payment. |
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- Jun 02, 2011
Great book!!!
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