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The Customer Service Revolution: Overthrow Conventional Business, In - NEW
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Located in: Caledonia, Michigan, United States
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Estimated between Thu, May 30 and Sat, Jun 1 to 43230
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eBay item number:404432125441
Item specifics
- Condition
- ISBN
- 9781626341296
- Book Title
- Customer Service Revolution : Overthrow Conventional Business, Inspire Employees, and Change the World
- Item Length
- 8in
- Publisher
- Greenleaf Book Group
- Publication Year
- 2015
- Format
- Hardcover
- Language
- English
- Item Height
- 5.5in
- Genre
- Business & Economics
- Topic
- Training, Customer Relations, Organizational Behavior
- Item Width
- 0.1in
- Item Weight
- 12.8 Oz
- Number of Pages
- 200 Pages
About this product
Product Information
In The Customer Service Revolution , DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer--which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Product Identifiers
Publisher
Greenleaf Book Group
ISBN-10
162634129x
ISBN-13
9781626341296
eBay Product ID (ePID)
20038436005
Product Key Features
Book Title
Customer Service Revolution : Overthrow Conventional Business, Inspire Employees, and Change the World
Format
Hardcover
Language
English
Topic
Training, Customer Relations, Organizational Behavior
Publication Year
2015
Genre
Business & Economics
Number of Pages
200 Pages
Dimensions
Item Length
8in
Item Height
5.5in
Item Width
0.1in
Item Weight
12.8 Oz
Additional Product Features
Age Range
Up
Lc Classification Number
Hf5415.5.D55 2015
Reviews
"This is not only a book that every manager should read, but also every employee. If you want to take advantage of what John DiJulius teaches, then everyone must be part of the customer service revolution." -- Shep Hyken , customer service expert and New York Times bestselling author of The Amazement Revolution, "Service aptitude is a big idea. Customer service is an investment, not an expense--the new marketing is here and it looks like this." --Seth Godin, New York Times bestselling author of Linchpin, "In this hyper-connected, hyper-informed let-the-seller-beware world, the old rules of customer service just don't apply. John DiJulius gets that. He also knows that service comes from a happy heart. You'll learn something valuable about customer relations, sure. But you can learn something even more important from this book: How to be a better person." --Daniel H. Pink, New York Times bestselling author of To Sell Is Human and Drive
Copyright Date
2015
Target Audience
Trade
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:404432125441
Shipping and handling
Item location:
Caledonia, Michigan, United States
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Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $4.13 | United States | Economy Shipping (USPS Media MailTM) | Estimated between Thu, May 30 and Sat, Jun 1 to 43230 |
| Handling time |
|---|
| Will usually ship within 3 business days of receiving cleared payment. |
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Seller feedback (52)
o***r (1018)- Feedback left by buyer.
More than a year ago
Verified purchase
Great communication. Super fast shipping, well packaged. Exactly as described and imaged. Fantastic all-around eBayer! My daughter is thrilled, thank you so much!
s***h (208)- Feedback left by buyer.
Past year
Verified purchase
Successful transaction, Item as advertised, quick shipment, highly recommended.
n***8 (83)- Feedback left by buyer.
Past year
Verified purchase
As described; shipped fast.
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