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Customer Service Skills for Success by Robert W Lucas: Used
US $22.88
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Located in: Sparks, Nevada, United States
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eBay item number:403959544578
Item specifics
- Condition
- Book Title
- Customer Service Skills for Success
- Publication Date
- 2011-01-20
- Edition Number
- 5
- Pages
- 394
- ISBN
- 9780073397115
- Publication Year
- 2011
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Publication Name
- Customer Service Skills for Success
- Item Height
- 0.7in
- Item Length
- 10in
- Publisher
- McGraw-Hill Higher Education
- Item Width
- 8.1in
- Item Weight
- 25.5 Oz
- Number of Pages
- 416 Pages
About this product
Product Information
Not the Same Old Customer Service Textbook Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, www.mhhe.com/customerservice, along with many new activities, case studies, and other support material.
Product Identifiers
Publisher
McGraw-Hill Higher Education
ISBN-10
0073397113
ISBN-13
9780073397115
eBay Product ID (ePID)
102870915
Product Key Features
Publication Name
Customer Service Skills for Success
Format
Trade Paperback
Language
English
Publication Year
2011
Type
Textbook
Number of Pages
416 Pages
Dimensions
Item Length
10in
Item Height
0.7in
Item Width
8.1in
Item Weight
25.5 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.L83 2012
Edition Number
5
Copyright Date
2012
Target Audience
College Audience
Topic
Customer Relations
Lccn
2010-048859
Dewey Decimal
658.8/12
Dewey Edition
23
Illustrated
Yes
Genre
Non-Classifiable, Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:403959544578
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Super impressed with this seller! They had the best price by far for this book! Both the cost of the book and the shipping fee was far better than average! The book came exactly as described, it was well packaged and quite a bit earlier than expected! The seller was polite and replied quickly to my messages.
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WONDERFUL book! Better than described, in just like new condition [not just good]. Packaged very carefully, shipped very securely. Great seller, would buy from again in a heartbeat! No communication occurred, but I imagine it would have been as good as the rest of their customer service. Very happy with purchase, thank you very much!
n***_ (277)- Feedback left by buyer.
Past 6 months
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All around had the best experience you could hope for with purchasing online. Seller was informative of the shipping process from start to finish. Product arrived matching the specifications I requested but also matched the photographs and item description. Lastly shipped and arrived fast and packaged perfectly for safety. Highly suggest this sellers shop, AAA+++.
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Most relevant reviews
- Feb 03, 2020
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Verified purchase: YesCondition: Pre-OwnedSold by: thrift.books
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