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Customer Service: Career Success Through Customer Loyalty by Paul Timm: Used
US $11.22
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Located in: Sparks, Nevada, United States
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Estimated between Thu, Jun 27 and Tue, Jul 2 to 43230
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eBay item number:403959493534
Item specifics
- Condition
- Book Title
- Customer Service: Career Success Through Customer Loyalty
- Publication Date
- 2013-07-12
- Edition Number
- 6
- ISBN
- 9780133056259
- Subject Area
- Business & Economics
- Publication Name
- Customer Service : Career Success Through Customer Loyalty
- Publisher
- Pearson Education
- Item Length
- 9.9 in
- Subject
- Personal Success, Customer Relations
- Publication Year
- 2013
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.4 in
- Item Weight
- 13.6 Oz
- Item Width
- 7.8 in
- Number of Pages
- 240 Pages
About this product
Product Identifiers
Publisher
Pearson Education
ISBN-10
0133056252
ISBN-13
9780133056259
eBay Product ID (ePID)
160061496
Product Key Features
Number of Pages
240 Pages
Publication Name
Customer Service : Career Success Through Customer Loyalty
Language
English
Subject
Personal Success, Customer Relations
Publication Year
2013
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.4 in
Item Weight
13.6 Oz
Item Length
9.9 in
Item Width
7.8 in
Additional Product Features
Edition Number
6
Intended Audience
College Audience
LCCN
2012-051589
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
658.812
Table Of Content
Table of Contents Appreciate Why Customer Service Matters PART I: L=LITTLE THINGS Use Behaviors That Engage Your Customers Listen to Your Customer ( a Big "little thing") Use the Telephone Correctly for Good Service Use Friendly Web Sites and Electronic Communication PART II=INSIGHT Recognize and Deal with Customer Turnoffs Insight into Emerging Trends in Customer Service PART III=FEEDBACK Get Customer Feedback Recover the Potentially Lost Customer PART IV=EXPECTATIONS Exceed Expectations with Value Exceed Expectations with Information Exceed Expectations with Convenience and Timing PART V=LIVING LIFE AND LEADING OTHERS Influencing Others to Give Great Service
Synopsis
Customer Service: Career Success through Customer Loyalty , 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success., For courses in Customer Service. Customer Service: Career Success through Customer Loyalty , provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
LC Classification Number
HF5415.5.T513 2013
Copyright Date
2014
ebay_catalog_id
4
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:403959493534
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| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free shipping | United States | Standard Shipping | Estimated between Thu, Jun 27 and Tue, Jul 2 to 43230 |
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WONDERFUL book! Better than described, in just like new condition [not just good]. Packaged very carefully, shipped very securely. Great seller, would buy from again in a heartbeat! No communication occurred, but I imagine it would have been as good as the rest of their customer service. Very happy with purchase, thank you very much!
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Past 6 months
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Excellent packaging, expedited shipping, great seller communication, and accurate photo representation. I'm very pleased to have received this graphic novel for a fair and competitive price. Brand new and sealed!! I would highly recommend and purchase from this reputable retailer again. Thank you 👍!
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