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Managing for Quality and Performance Excellence (with Student Web) by William M. Lindsay and James R. Evans (2010, Hardcover)

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Managing for Quality and Performance Excellence 8 Edition-Pre-Owned

About this product

Product Information

Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Product Identifiers

Publisher
Cengage South-Western
ISBN-10
0324783205
ISBN-13
9780324783209
eBay Product ID (ePID)
77426493

Product Key Features

Author
James R. Evans, William M. Lindsay
Publication Name
Managing for Quality and Performance Excellence (With Student Web)
Format
Hardcover
Language
English
Publication Year
2010
Type
Textbook
Number of Pages
816 Pages

Dimensions

Item Length
10in
Item Height
1.4in
Item Width
8in
Item Weight
59.3 Oz

Additional Product Features

Edition Number
8
Reviews
Managing for Quality & Performance Excellence, 8th Edition is the best reference for Quality Management I am aware of.
Table of Content
Preface.Part I. THE QUALITY SYSTEM.1. Introduction to Quality.2. Total Quality in Organizations.3. Philosophies and Frameworks.Part II. THE MANAGEMENT SYSTEM.4. Strategic Focus for Performance Excellence.5. Focusing on Customers.6. High-Performance Workforce Management.7. Process Management.8. Performance Measurement and Information Management.9. Leading, Building, and Sustaining Performance Excellence in Organizations.Part II. SIX SIGMA AND THE TECHNICAL SYSTEM.10. Statistical Thinking and Applications.11. Six Sigma and Process Improvement.12. Design for Quality and Product Excellence.13. Statistical Process Control.Appendix A-1.
Copyright Date
2011
Target Audience
College Audience
Topic
Total Quality Management, Production & Operations Management, Statistics, Quality Control
Genre
Technology & Engineering, Business & Economics

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item 1 Managing for Quality and Performance Excellence
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item 2 Managing for Quality and Performance Excellence [With CDROM]
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item 3 Managing For Quality And Performance Excellence by James Evans NO CD small rip
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item 4 Managing for Quality and Performance Excellence (with Student Web) by William M.
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item 5 MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (WITH By James R. Evans VG
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item 6 Managing for Quality and Performance Excellence [With CDROM]
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item 7 Managing For Quality And Performance Excellence by James R Evans
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5 out of 5 stars
by jessiekoshkaAug 01, 2010
love book
Good book, great for my class. Love that the international version is the same as the american version, but so much cheaper.

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