Picture 1 of 1
Picture 1 of 1
Positively Outrageous Service : How to Delight and Astound Your Customers and...
US $4.30
Condition:
Shipping:
Located in: Portland, Oregon, United States
Delivery:
Estimated between Mon, Jun 17 and Sat, Jun 22 to 43230
Returns:
Payments:
Special financing available. See terms and apply now- for PayPal Credit, opens in a new window or tab
Earn up to 5x points when you use your eBay Mastercard®. Learn moreabout earning points with eBay Mastercard
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:393511620361
Item specifics
- Condition
- ISBN
- 9780793188239
- Book Title
- Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
- Item Length
- 9 in
- Publisher
- Kaplan Publishing
- Edition
- 2
- Publication Year
- 2004
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.6 in
- Genre
- Business & Economics
- Topic
- Customer Relations, Management
- Item Width
- 6 in
- Item Weight
- 10.2 Oz
- Number of Pages
- 210 Pages
About this product
Product Information
In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of Positively Outrageous Service . He examines what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product, and do something good for others. Hire the right people and show them the fundamentals of POS. Energize and obtain the most creativity out of employees. Win over customers when mistakes happen, no matter who is at fault. POS is not just a way of doing business, according to Gross, it's also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.
Product Identifiers
Publisher
Kaplan Publishing
ISBN-10
0793188237
ISBN-13
9780793188239
eBay Product ID (ePID)
30476791
Product Key Features
Book Title
Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
Edition
2
Format
Trade Paperback
Language
English
Topic
Customer Relations, Management
Publication Year
2004
Genre
Business & Economics
Number of Pages
210 Pages
Dimensions
Item Length
9 in
Item Height
0.6 in
Item Width
6 in
Item Weight
10.2 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.G76 2004
Reviews
"The pyrotechnic prose of Alex Lemon's memoir creates an electrifying portrait of a body in crisis, and the way the soul is inexorably, reluctantly, dragged along.... If ever a book was written in blood, it is this one."-- Nick Flynn, author ofAnother Bullshit Night in Suck City
Copyright Date
2004
Target Audience
Trade
Lccn
2004-012316
Dewey Decimal
658.8/12
Dewey Edition
22
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:393511620361
Shipping and handling
Item location:
Portland, Oregon, United States
Ships to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Yemen, Zambia, Zimbabwe
Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $4.13 | United States | Economy Shipping (USPS Media MailTM) | Estimated between Mon, Jun 17 and Sat, Jun 22 to 43230 |
| Handling time |
|---|
| Will usually ship within 3 business days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Return policy
| Return policy details |
|---|
| Seller does not accept returns |
Refer to eBay Return policyopens in a new tab or window for more details. You are covered by the eBay Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.
Payment details
Payment methods
Popular categories from this store
Seller feedback (30)
m***y (828)- Feedback left by buyer.
Past year
Verified purchase
Great Buy
Excellent shape
Reply from: gri4342- Feedback replied by seller gri4342.- Feedback replied by seller gri4342.
Thank you
9***2 (56)- Feedback left by buyer.
Past year
Verified purchase
Fantastic condition, Thank You! Mom got me into Jonathan
growing up and the stories take me back.
Reply from: gri4342- Feedback replied by seller gri4342.- Feedback replied by seller gri4342.
Thank you & enjoy :-)
d***i (1837)- Feedback left by buyer.
More than a year ago
Verified purchase
Super fast shipping. Quality product. Great ���������� seller. Will order here again.
Product ratings and reviews
Most relevant reviews
- Sep 21, 2010
Wow! Inspirational and full of ideas!
- Jun 03, 2013
Customer is King
More to explore :
- Astounding Magazines,
- Astounding Science Fiction Magazines,
- Astounding 1900-1939 Magazines,
- Astounding Science Magazines in English,
- Astounding Monthly Magazines,
- Astounding Science Fiction Magazines in English,
- Yours Magazines,
- 1st Edition Astounding 1940-1979 Magazines,
- Astounding Science Fiction 1900-1939 Magazines,
- Astounding Science Fiction 1940-1979 Magazines